Barclays Global Service Centre Senior Customer Service Executive salaries in Mumbai

Likes

Only we get good pay .if we do overtime and weekend working apart from that no proper increament no value for employees

Dislikes

No values for employees and we cannot interact with higher management people directly as they do not touch with Directly

Likes

...pany than this! Absolute best! Thanks to almost 300 years of process refinement! Year end parties, outside CTC yearly bonus... Work from home kit, 2 days WFO structure is the icing on the cake!

Dislikes

Fixed reporting days to office Limited office locations and basically limited job openings No bench, directly they will fire you... But you can even apply for other positions within the company and get rehired. I feel, No bench is actually good, bkz lazy people don't trouble the hard workers!

Likes

Salary is decent

Dislikes

1. The organisation lacks a clear vision and the management struggles with making decisive and transparent decisions 2. The on boarding experience was extremely poor, characterised by the HR representative, unable to complete a sentence without grammatical errors 3. There is a hiring for redundant positions with significant mismatch of job description and actual role 4. This wing (BIIC) of Barclays operates against the global mindset and values 5. There is dictatorial culture, wherein the feedback is taken personally, leading to grudges being held 6. HR is very unhelpful in resolving Issues or providing support to the employees 7. Despite of global hybrid working norms, BIIC follows its own model. I was being asked to work from office on all days. Also, I never got a concrete reply on my hybrid working 8. The employee relation team is also very unresponsive to the employee concerns and favours the company 9. The full and final settlement took more than hundred days, Despite fulfilling all the necessary formalities in advance 10. Most important and Most disheartening thing is the lack of leadership responsiveness, wherein despite of communicating the above mentioned issues to the top management (Group chairman, group CEO, group HR head, etc), there was a lack of noticeable action, which was disappointing My personal is that Barclays is the worst place to work

Likes

Decent company with good work life balance. Gives okish pay to employees.

Dislikes

WFH policy is very bad. Manager act as Dictator. No in-house HR to listen your query. They modify policy according to their needs and comfort.

Likes

...it. Process needs more improvement, they never listen from experience employees. Just salary is good. TM analyst is the bracket where employee with 6 years and 13 years work in same team. There is no logic in that. Multiple times informed Management still no issues. So before referral. Think twice to join Barclays AML TM area.

Dislikes

Everything is worst in AML department