Bank of India Customer Success, Service & Operations Department Salaries in Patna

Likes

Pay and package is good, connectivity is good. Leave, reimbursement, training, nearby posting,

Dislikes

Rude behaviour of some staff. Rude customers. More rural branches. Less importance to staff benefits. Lot of traveling due to far postings. Claims unsettled. Boring workplace. Hr not responsive.toxic work environment due to politics.

Likes

Only job security

Dislikes

...f you don't have any jack then you will be getting transfers every now and then. "Jo kam karta he usko aur jo kam bilkul nahi karta" salary sab ko equal he.. shayad jo kam thik se nai karta usko pareshan nahi karenge because wo kuch karega nahi

Likes

Bank of india is very important in life because the bank is not only work place it is the like family . Relation behind banking

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times

Likes

Only the thing is that you get salary on time and there is a provision of reimbursement....

Dislikes

- Higher management does not know what marketing actually is on the field. The people, who are generalist and sitting at medium and top level management actually think that Marketing Officers are one who must not only grab the business but also generate it, which is not at all possible because conversion of leads into business depends on various factors and there are various stakeholders for this. Hence, conversion of leads into business cannot happen till the time everybody works as cooperative team member. - This is door to door sales job, various people opt this job by looking at false ratings of this profile on social media platforms managed by higher management. Also candidates who join this bank are optimistic at entry stage as they get selected after huge efforts through IBPS and get trapped after entering into this bank and at this profile. - General Banking Staff is jealous of Marketing Staff as they get additional petrol reimbursement due to their marketing efforts. - High level politics within bank. People who are in association of officers are like closed knit people of certain people in management and they only help those employees who can do flattery at extream level. - If you raise your voice on any legitimate issue, you would be targeted by management. - There are ghigh possibility of frequent transfers as transfer policy does not apply to Marketing Officers. - The standard operating procedure within the bank is not at all systematic. - Motivation or credit is not commensurate to efforts given by Marketing Officers, - There is absence of career path for Marketing Officers as they only can get promotions on Merit based channel and not on Seniority Based Channel. Once marketing officer reaches scale IV, he/she will have to opt for conversion to General Banking Stream. But there are very less opportunities for getting conversions. - Unlike specialist officers of other streams, Marketing Officers face huge hardships which include cold responses from customers as well as management. They seldomely are provided good place to even sit at various branches/offices of Bank Of India.

Likes

There is job security, salary is ok I guess Other than that I can't think of anything else

Dislikes

Management doesn't know what goes on ground level, they keep making new policy which are against the benefits of employees, no coordination between different level management. I give you a example, there used be inter zone transfer every year but it hasn't happened in the last three year. I think I can go on and on.