Amazon AM Customer Support salaries in India

Likes

Nothing much except package and benefits for employees

Dislikes

Changes in management had made ppl worse, Ppl are hired without the required skill sets. Ppl from Call Center are being hired for HR operations. Employees had good perspective about the company before Covid and but after moving to WFH changed due to hiring unskilled staffs into management and on top work security is very bad.

Likes

Good culture and they pay for overtime during peak season

Dislikes

Too much of politics in the company and specially for internal job transfer, they prefer women to occupy the posts as they follow the so called "DEI" policy. And the post that I am in right now, you have to be your managers favourite to grow or from the same community.

Likes

The environment. What ever happened everybody is treated in a polite way. There is no ways of shouting with unparliamentary words. Leave policy is good.

Dislikes

No promotion will come.low hike percentage. Simply you do more work but no hike will be given. Office politics is huge it's like a sea. For example let's say if a senior ops posting in not required but there is a manager who is so supporting the senior manager means. They will create a new posting and promote this operation manager to senior operations manager. Literally like giving the posting to next next managers who are in line with the senior ops but this kind of sincearity is not there in other job post. There are multiple leadership principles but nobody will follow lets say there is a leadership principle called have backbone disagree and committed. But it's just in paper. Not in action. No work from home option previously there was working from home for 3day and 2 day office. Worst shift timings, multiple shift changes within a year will happen no stability to showcase your talent. So with this your scorecard will go will go down so obviously your coming hike will also go down. No tenuerity based promotion will be given even there are 6years plus people in the same level and 2years level people becoming manager.There is a huge diversity among skin tone colour. Language diversity. This is resulting in war like situation inside office.

Likes

Amazon work life balance policy and work culture are the best one.

Dislikes

...re best with salaries. Promotions are based on JDIs for most of the departments. Extremely Low compensation.

Likes

Amazon used to provide a very good working culture and work life balance Used to provide multiple opportunities to develop skills.

Dislikes

The culture in Amazon has changed it has moved to a more cost cutting and micro management kind of environment which is adding too much pressure to employees and disturbing there work life balance