Amazon Development Centre India Senior Customer Service Executive salaries in Hyderabad / Secunderabad

Likes

Work environment is amazing. Easy to get leaves even in some urgent situation they approve leaves and understand your problems. Respect between colleagues and seniors.

Dislikes

...o take primary calls only in the name. of senior team and business requirements. Salary is lesser than swiggy/ Zomato delivery guys in L2 roles. L3 are also not that satisfied. Hard to get promotions, if you have patience and no pressure to get promoted earlier you can invest 6-7 years. They hire mostly for the contractual roles and fire them even if they are performing well in the name of business requirements that means when sales are over they will fire you if you're not permanent employee saying that thre is no requirement but there existing employees will have to handle that huge call flow. Even the specialist teams bound to take primary calls only. So there is no concept of senior and specialist team. Only managers don't take calls. They just pressurize you for your performance

Likes

The leadership consists of professionals and a hierarchy is followed in every department. The workload is not overwhelming, it only gets stressful during the Christmas period holiday(Beginning from Halloween till New Year's Eve). You will enjoy medical benefits, a collaborative HR team, and cooperative group managers.

Dislikes

...ut on-site employees, which hinders employees from interacting among themselves. Work pressure doesn't match the salary often. Incentives to take up a temporary role aren't appealing enough.

Likes

...onvincing us. They will not listen to our query at all , very very worst . Please do not apply for this even if your friends recommended it ( they just get bonus when your selected so they’re pushing you to apply ) no csa is happy to work here . All of my friends moved out ( actually they were terminated because of not maintaining the goal )

Dislikes

Worst

Likes

The team managers are good. They provide help whenever needed (even if outside shift timings). The work culture is great. You're clearly told about the expectations and all the tools / support is provided. The higher authorities are also quite understanding and helpful.

Dislikes

Other guys working in different companies with same role get a better salary than me at the moment. This is the only drawback.

Likes

Salary on time but less as compared to market. I was in permanent WFH so work culture was not a point for me. Lucky all managers were good for me.

Dislikes

Quarterly your manager would be changed. Very rare promotion changes. Ops manager would not consider you nor your TL.