Adventus.io Senior Customer Support Officer salaries in India

Likes

Best in country to provide good job security and good salary package. I liked the most is higher management services as they really concerned about their employees. Ms Harshita the HR was really amazing.

Likes

Some colleagues are great to work with, many have left though. If you were to ask me to write this 2 years ago the list would have been a long one.

Dislikes

- Different teams have conflicting priorities, despite management insisting otherwise - Lack of collaboration between departments. Everyone's just trying to save themselves, really. - Poor communication and transparency from management. - No clear direction for the company, especially since the previous CEO, Ryan, stepped down and several senior execs left. And this year things have taken a turn for the worse since the company got acquired by an Indian firm and the new 'leaders' are people with little to no experience. - Budgeting is inconsistent - after interviewing candidates and launching initiatives, you're often told to halt everything due to the acquirer's directives. Basically hours and months spent for nothing. - Dictatorial management style - there's heavy micromanagement, and you're hired to follow instructions rather than contribute. Senior roles are often filled with junior staff to ensure compliance, not innovation. - High employee turnover - lot's of hiring, but mostly because more people are leaving. It's like a 3-for-1 deal: three employees leave, and one is hired to cover all their roles. - The company operates almost entirely manually - if you're expecting automation and modern tools in a 'tech' company, this isn't the place for you.

Likes

When I joined the company having good culture with benefits like WFH, Five days working, Fun Friday ,Adventus Olympics and few more.

Dislikes

Now the management has changed from Foreign to Indian with 3rd class mentality if you leave near to Noida and don't have option than you can join otherwise stay away from this company . For Freshers it's still a good company to learn

Likes

- Opportunities for growth and professional development. - Innovative and dynamic work culture. - recognitions and rewards for outstanding performance. -Flexible work arrangements and work-life balance

Dislikes

-Limited flexibility in certain roles.

Likes

At Adventus, leadership is accessible, open to feedback, and clear about company goals. This transparency creates trust and helps employees align with the company's vision.

Dislikes

There is a chance to improve certain processes to streamline tasks.