Y-Axis Overseas Careers Teaching & Training Department Reviews

Employer’s Response

Dear Ex-Colleague, Thank you for sharing your feedback. We regret any distress this situation may have caused. We want to clarify that we have always been mindful of each individual's circumstances and have never pressured anyone to work against their will. Most definitely not during times of personal or family health challenges and certainly not during the pandemic. If a colleague or their family was affected by COVID-19 or other health issues, we provided time off and even set up a task force to help with needed hospitalization, organizing needed medications, vaccines and overall support. The pandemic brought unprecedented challenges, including for our business. We were committed to minimizing layoffs and ensured that the majority of our staff were retained. We provided training across departments to help colleagues adapt to new roles, ensuring they could remain employed and continue earning a stable income. The well-being of our colleagues was a top priority, as was keeping the company operational. It required all of us to adapt to new ways of working and take responsibility. Our expectation was straightforward: that everyone would be punctual, give their best effort, work diligently to complete their tasks and targets, and do so with integrity. We have had to address instances of indiscipline, neglected tasks & clients, and unmet targets by reinforcing the importance of discipline and diligence and taking appropriate actions when necessary. We understand that your dissatisfaction may have stemmed from our continuous emphasis on these essential standards of conduct and behaviour, which are aligned with our company values and work deliverables.

Employer’s Response

Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, Thank you for your valuable feedback. We sincerely appreciate your recognition of the learning opportunities you experienced during your time with us. Learning is our core value and we ensure we invest in the learning and development of our colleagues, from day one. Our onboarding process is designed to set employees up for success through a comprehensive 15-day classroom training program, hands-on practice through our bootcamp sessions, personalized coaching, and continuous mentorship. These initiatives are further supported by regular monthly training sessions and refresher courses, all aimed at equipping our teams to deliver knowledgeable service and support to our clients. It's heartening to know that you found these efforts meaningful. Our onboarding and training programs are designed to clearly communicate role expectations at both the individual and team levels. Every employee is part of a team, and we strongly promote collaboration and teamwork. Team members work together to support and help one another achieve individual targets while collectively striving toward the team’s goals. This involves assisting with client counselling, sharing knowledge, addressing customer inquiries, driving conversions, and delivering superior results. In our recognition-driven culture, we celebrate individual, team, and branch performance daily. High-performing teams are rewarded with incentives that not only recognize their efforts but also encourage them to bond and celebrate their success together. This approach fosters a healthy sense of competition and camaraderie among teams. At the same time, every individual is accountable for their own goals and targets, ensuring both personal and collective responsibility. Please know that we are committed to supporting our employees in overcoming such difficulties and aligning with the company's mission and practices. If you have specific concerns or need further assistance, we encourage you to reach out to us at tellus@y-axis.com.

Employer’s Response

Thank you for sharing your feedback with us. We're glad to hear that you’ve had a positive experience and appreciate your recognition of our efforts to create a supportive and balanced work environment. At Y-Axis, we are committed to fostering a culture that encourages growth, innovation, and teamwork. Your feedback is invaluable as we strive to continuously improve and maintain a workplace where everyone can thrive. If you have any further suggestions or insights, we’d love to hear from you. Thank you for being a part of our team! Warm Regards, Y-Axis HR Team