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WHSmith

Compare

based on 80 Reviews

About
Reviews
80
Salaries
290
Interviews
3
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Benefits
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Filter reviews by

WHSmith Customer Service Associate Reviews

Updated 24 Mar, 2024

Overall Rating

4.0/5

based on 12 reviews

Rating distribution

5

3 (25.0%)

4

6 (50.0%)

3

2 (16.7%)

2

0 (0%)

1

1 (8.3%)

Category Ratings

3.9

Job security

3.9

Skill development

3.9

Work satisfaction

3.6

Promotions

3.5

Company culture

3.4

Salary

3.3

Work-life balance

What employees say about WHSmith?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

74% employees reported

Flexible timing

50% employees reported

No travel

71% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

1 reviews

4.4

Rated by Men

9 reviews

WHSmith is rated 4.0 out of 5 stars on AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

WHSmith is rated 4.0 out of 5 stars on AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Customer Service Associate in Kochi

Full Time

·

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 10 Aug 2019

Likes

Good

Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

Salary

Customer Service Associate in Betul

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Jan 2021

Likes

Like a product billing,Fmcg item set on sell.cash handling,

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

It's a good job but the sore closed with coronavirus issues

Work Details

Good work all team members do friendly behavior

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

BD / Pre Sales Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 11 Feb 2021

Likes

They support by money

Job security - Good
Work satisfaction - Good

Dislikes

Late promotion

Salary - Poor
Skill development - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

3 year

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

No

Top WHSmith Customer Service Associate Interview Questions

asked in Customer Service Associate interview

Q1. What the difference between online marketing and offline marketing?

View answers (2)

asked in Customer Service Associate interview

Q2. What is modern and traditional marketing?

View answer (1)

asked in Customer Service Associate interview

Q3. What is sales?

View answer (1)

asked in Customer Service Associate interview

Q4. What is marketing.?

View answer (1)

Customer Service Associate in Hyderabad Airport

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

4.0

Promotions

2.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 24 Jun 2020

Likes

Good work environment Supportive team Good team leaders

Promotions - Good
Work-life balance - Good

Dislikes

Paying monthly salary as a advance taken in previous month couldn't get others preferred to recommend

Salary - Poor
Job security - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Good work environment to learn new things but lack of confidence teamwork Lack of experienced skilled officers

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Employee Benefits

Secure job Pleasing behaviour of regional manager

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Customer Service Associate in IGI airport T-3,T-2

Enterprise & B2B Sales Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 27 Mar 2021

Likes

Billing, customer service, display merchandising, product knowledge

Skill development - Excellent
Job security - Excellent

Dislikes

Sift hours, Seleary issues growth rate very down

Promotions - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Unbalanced life spend shift timing not gud

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Oct 2019

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Customer Service Associate

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Jan 2019

Likes

I like to work in company rules regulations and it is good to work in matters of my senior

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I like to do all the work, I do not feel bad

Work Details

Only senior manager can tell about my work

Work days: Rotational Shift (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about WHSmith.

Customer Service Associate in Hyderabad / Secunderabad

Retail Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 10 Dec 2018

Likes

WH SMITH IS A INTERNATIONAL COMPANY & WORLD CLASS BRAND

Salary - Good
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Good

Dislikes

I want position EXECUTIVE They don't have any positions

Work Details

My description is CSA & i am handling store and cashiering and shift team and BA for Handmode soap Nyassa group.

Work days: Rotational Shift (Flexible Timings)

Discover interview dos and don'ts from real experiences

Customer Service Associate in New Delhi

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Nov 2018

Likes

Salary Is credit in account at time,and our team was good and help each ether, H.R and Senior department also good...

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Some people jealous to other person and do the complain from 0senior on the Small mistake.

Work Details

I'm working two place indelok ,and keshavpuram metro station with wh.Smith store.my experience is good with wh Smith.

Work days: Rotational Shift

Work related travel: This job involves Travel Within City.

Customer Service Associate in Kochi

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 01 Jun 2018

Likes

Workspace is in Airodrome

Company culture - Good

Dislikes

Work is good. Bt no incentives for the work doing.

Promotions - Poor

Work Details

Average

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate

Retail & B2C Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 Aug 2017

Likes

Location

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Employee Benefits

Nothing

Customer Service Associate in New Delhi

Full Time

·

Sales Support & Operations Department

4.0

posted on 24 Mar 2024

Overall Rating

Top trending discussions

View All

a procurement specialist

Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?

Got a question about WHSmith?

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More about working at WHSmith

HQ - Swindon, UnitedKingdom
Retail
201-500 Employees (India)

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WHSmith Reviews by Designations

WHSmith Team Lead Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 WHSmith reviews submitted by WHSmith employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WHSmith is the right company for you. 74% of employees reported the worki...ng days at WHSmith as Rotational Shift. 50% employees reported the work timings at WHSmith as Flexible timing. Read more

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WHSmith Reviews >
WHSmith Customer Service Associate Reviews

WHSmith Customer Service Associate Salary

based on 27 salaries

₹1.1 L/yr - ₹3 L/yr

40% less than the average Customer Service Associate Salary in India

View more details

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