VivaConnect Call Center Head Reviews

Likes

This organization offers a lot of learning opportunities. If you stay observant, you can learn a lot and experience significant growth without getting stuck. There are also plenty of chances to be creative and innovative.

Dislikes

No concerns or issues confronted till now.

Likes

I'm happy with the salary they give me. Also, in terms of appraisals, top performers can get more than standard raises. Besides, we have a process where the company asks us for feedback often. I learn much from my seniors; they're easy to talk to.

Dislikes

Employees are asked to work extra hours on projects without extra pay, and believe that shouldn't be the case.

Likes

when it's time for appraisals, company doesn't stick to set pay raises. Instead, they reward people based on how well they do their job, which i believe is a positive aspect for top performers

Dislikes

You need to adapt yourself to the fast-paced working nature of this workplace

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Company is good from every point of view. People here are supportive and approachable, maintaining a courteous demeanor. I haven;t witnessed anyone speaking rudely or inappropriately. Without a doubt, I would recommended working here if you seek a peaceful and productive work environment.

Dislikes

No extra compensation, if you are asked to work overtime. This is the only con I see here.

Likes

It;s impressive that the company supports employees in exploring different roles across departments based on their interests and expertise. But to have this opportunity, one needs to show their strong commitment towards their exiting responsibilities and consistently deliver results punctually.

Dislikes

You need to strictly follow HR policies. There is no excuse.

Likes

From what I;ve observed, the HR policies are detained with transparency. We maintain a disciplined work approach, and there;s a completely fair environment where your performance and dedication to work matter the most.

Dislikes

Some teams are required to work six days a week, which, in my opinion, doesn't seem fair.

Likes

With regards to this , it is not an issue as flexibility is being provided. Colleagues being understanding also helps and we are able to adjust the work among us. The infrastructure at the office is all equipped, and the interiors are done well. Necessary resources are made available in time. Having nice time.

Dislikes

Just a few minor things that can be ignored

Likes

well maintained is the appreciation and recognition culture in this org. in depth performance reviews are conducted for judging the performances, and based on that, appraisals are given. your good work will not go unnoticed......

Dislikes

Few of the teams have to put in 6 days per week..........

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Joining here was a bit challenging, but my superior's guidance made it all fall into place, and now I feel right at home. Tackling client requirements has sharpened my logic and skills. The range of projects makes it special place for fresh joiners like me. Also, we've got some training workshops where the company covers the costs, encouraging us to dive into both online and offline learning opportunities. It's like a continuous learning adventure......Read More

Dislikes

Sometimes, there happens to be some communication challenges, but those often get sorted quickly.

Likes

We have exciting programs at work called "Rewards & Recognition.' Every few months or once a year, we celebrate and give shout-outs to learn members who've worked awesomely. It's not just about one person - it brings the whole team together and makes everyone feel valued. These programs are all about cheering each other on, boostingour spirits, and creating a workplace where work excellence is appreciated and rewarded....Read More

Dislikes

No encounter with any cons in my till now tenure.

Likes

This place is employee-friendly. It kick-started my career on the right path - it's all thanks to the opportunities I found here. There's a lot to do and plenty of chances to show what you're capable of. The responsibilities here prepare you for future leadership roles. The company really takes care of its employees. I've learned a lot about software programming from my seniors. They teach not just the technical parts but also how to think and work in an organized way. It's been a huge help in my daily work....Read More

Dislikes

I strongly believe that the benefits currently exclusive to senior employees should be extended to everyone else too.

Likes

The leadership and team spirit is fantastic here. Everyone has a growth mindset and there is no place for office politics . All seniors are approachable and the work process is transparent with fair opportunities , rewards and appraisals . The management is also friendly and keeps organizing fun activities in office and outdoor team picnics

Dislikes

Not much flexibility to work from home

Likes

Last year, our team had a trip to Kamala Bird Sanctuary. We took a break from work, went trekking, and got closer with all teammates while enjoying nature. The peaceful vibes there not only refreshed us but also gave us a backdrop for some awesome moments. It was like a fun escape, letting us relax, explore, and create memories that stuck with us, even when we were back at the office.

Dislikes

Got nothing to share for now.

Likes

I'm genuinely content with our HR team- they're extremely helpful. They explain policies clearly to every employee, and this is with an intention to adhere employees to maintain a fair and disciplined work environment. Also, they're very much systematic at keeping employees records, and documentation- making it easy to get what you need without repeating requests. This wasn't the case in my last job. Also, there haven't been any unexpected or focused layoffs here, at least from what I've observed....Read More

Dislikes

Nothing to call out as a con from my experience.

Likes

If you are a fresher then it is okay to work because the Interview rounds are not tough it is also because the salary is equals to stipend.

Dislikes

Please Keep these Points in your mind whenever someone going to work there. a.) Company is old but didn't able to grow at a good rate because of their work culture and tech team. b.) Very Hectic and negative work Culture you always works in a pressure so the chances of creativity remains no more. c.) Clearly not for people above 2+ years Exp. d.) Pay is very less also don't ever expect a good appraisal. e.) Its a Family driven company not a proper tech company. No Clear HR Policies there are 1-2 persons who takes all of the major decisions. f.) Pay is very less according to the work and pressure that exists there. g.) Very Important thing the work culture here is categorised by micromanagement. h.) Also Saturdays and Sundays are not off If your salary goes aboev 10LPA they will be going to treat you like ROBOT....Read More

Work Details

Work timings: Strict Timings

Likes

Ample opportunities for personal growth beyond one's limits. The work culture is interactive, with frequent discussions, meetings, and idea-sharing sessions. Seniors play a pivotal role in guiding us, contributing to a collaborative learning environment. The company further supports our development through Training Workshops, Such as the recent one on 'Cyber Security' organized for all employees.

Dislikes

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