Urban Company Customer Success, Service & Operations Department Reviews

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My Experience with Urban Company – Highly Disappointing I had a deeply unsatisfactory experience with Urban Company, where the management lacks ethics, professionalism, and basic accountability. Employees, whether workers or those in business roles like Business Development Associates, are treated poorly without respect or consideration. The company fails to create a positive work culture or offer meaningful career growth opportunities. The senior team, including individuals like Jatin Gupta, Anshu Pathak, Rohan Kumar, and Akshay Chawla, indulge in favoritism and politics. Instead of supporting and uplifting new employees, they engage in behavior that discourages growth. I left the organization 15 days ago, yet I have not received my full and final settlement, relieving letter, or experience letter. Despite numerous follow-ups, no one responds to calls or messages, including reporting managers. This lack of support is unacceptable and has even delayed my ability to join another company. For those considering joining Urban Company, please be aware that: - No career growth:Regardless of how long you work—6 months, 1 year, or more—there are no opportunities for advancement. - Toxic environment: Internal politics overshadow any potential for success. - Unresponsive management:Managers avoid accountability, and the HR department is ineffective in addressing concerns. And also only promotes who work for long time in manager role if any one joins in a manager role but they get after appraisal growth city because internal who work from since 3 - 8 years they getting promotion only and also they judge by word of mouth to each person without seeing work and dedication I never want to come this company and not prefer not join If you want work for 3 months and it's okay And it's a contract job by quess crop But quess crop didn't see any employment mental health which treated by urban clap private limited We are the employee of quess crop I think they have to see if not then quess crop image also down due to urbanclap private limited (urban Company)....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

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High Impact and Growth Environment: Significant influence: Contribute directly to the growth and development of your assigned category. Fast-paced and dynamic: Experience a rapidly growing company with constant opportunities to learn and adapt. Ownership and autonomy: Take initiative and drive projects to completion with minimal supervision. Learning and Development: Exposure to diverse challenges: Tackle complex problems and develop strong analytical and problem-solving skills. Mentorship: Receive guidance and support from senior leaders and experienced professionals....Read More

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Demanding and Pressure-filled: High expectations and ambitious targets: Be prepared to work long hours and meet demanding goals. Fast-paced and constantly evolving environment: May require quick adaptation and learning under pressure. Limited work-life balance: May experience long working hours and potential for burnout. Organizational Challenges: Growing pains: Experience some growing pains as the company scales rapidly. Additional Cons: Limited opportunities for direct customer interaction. May require relocation to specific cities in India....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

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Company culture

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Job security

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.