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CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter reviews by upGrad Customer Success, Service & Operations Department Reviews
Overall Rating
based on 171
reviews
What employees say about upGrad?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
58% employees reported
Monday to Friday
63% employees reported
Flexible timing
55% employees reported
No travel
78% employees reported
View more detailed insights
Gender based rating
Rated by Women
65 reviews
Rated by Men
93 reviews
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Customer Success, Service & Operations
• 171 Reviews
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• 627 Reviews
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• 82 Reviews
Engineering - Software & QA
• 71 Reviews
Finance & Accounting
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asked in
Admission Counsellor interview
Q1. Why do you think you can crack the deal with customers?
asked in
Academic Counsellor interview
Q2. How will you sell 3 lakh rupees course when content is free
Get interview-ready with top interview questions
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asked in
SDE-2 interview
Q4. Sort 0 and 1 Problem Statement Given an integer array ARR of size N contai ... read more
Q5. If there are two students and one is rich and not interested in studies and ... read more
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Career Advice
2w
a procurement specialist
Am I on right path?
Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks.
My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K.
With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes.
Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?
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People also ask about upGrad's Customer Success, Service & Operations Department
Is upGrad's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 171 employee reviews, it's clear that most employees have an average experience working at upGrad's Customer Success, Service & Operations Department.
Work-life balance holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 3.0.
Read reviews about
work-life balance
and
career growth
on AmbitionBox.
Does upGrad's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, upGrad's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.4 out of 5, based on 171 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about upGrad's Customer Success, Service & Operations Department salaries
here
and to read reviews specifically about salary and benefits at upGrad's Customer Success, Service & Operations Department,
click here
.
How is the work culture at upGrad's Customer Success, Service & Operations Department?
Work culture at upGrad's Customer Success, Service & Operations Department is rated 3.4 out of 5 by 171 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at upGrad's Customer Success, Service & Operations Department,
click here
.
How is the job security at upGrad's Customer Success, Service & Operations Department?
Based on 171 reviews on AmbitionBox, upGrad's Customer Success, Service & Operations Department employees rate job security at 3.2 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at upGrad's Customer Success, Service & Operations Department. To read reviews about job security at upGrad's Customer Success, Service & Operations Department,
click here
.
Is work from home available at upGrad's Customer Success, Service & Operations Department?
According to AmbitionBox, 4% of upGrad's Customer Success, Service & Operations Department employees work from home permanently, 58% work from the office, and 38% follow a hybrid model, based on 21 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance,
click here.
How do I get a job at upGrad's Customer Success, Service & Operations Department?
To get a job at upGrad's Customer Success, Service & Operations Department, start by browsing the current open positions
here
and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top upGrad interview questions and practice your responses to prepare thoroughly.
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Join upGrad 10M+ learners have transformed their careers - now it’s your turn.
|
Admission Counsellor
37
salaries
|  ₹2.6 L/yr - ₹10.2 L/yr |
|
Senior Associate
36
salaries
| ₹3.9 L/yr - ₹11 L/yr |
|
Academic Counsellor
17
salaries
| ₹3.5 L/yr - ₹9 L/yr |
|
Senior Admission Counsellor
17
salaries
| ₹4.8 L/yr - ₹9 L/yr |
|
Senior Academic Counsellor
10
salaries
| ₹5.9 L/yr - ₹12 L/yr |
Free meal
4 total
responses
Office cab/shuttle
2 total
responses
Health insurance
5 total
responses
Job/Soft skill training
8 total
responses
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