Traya Health Customer Service Executive Reviews

Likes

The only good aspect of working in this company is salary.

Dislikes

Everything is a mess, if you want to be a part of the toxic culture, and ruin your mental peace, join this company. This company is run on high levels of favoritisms and dictatorship, the HR team is full of arrogance and bad attitude with inexperience folks. Management doesn't know what is happening on the floor. Skip this company to keep a sound mental health.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It is a good company with a big space and welcoming people

Dislikes

There is too much of biasness. Customer relation manager is Zahra is really toxic and doesnt treat her employees with respect and often makes an impact on her team’s performance She is not approachable at all. And carries her attitude around. She puts people down and thinks she is the superior person

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Great challenges

Dislikes

Working hour Hr Leave policy

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I liked the opportunity

Dislikes

The company management is worse, can't take sides of the right person. Too much manipulative.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

The management was good

Dislikes

While I was working they had flexible working hours and it would extend till 10-12 hours in a day

Likes

JUST THEY GIVE GOOD SALARY BUT MENTAL PEACE MORE IMPORTANT THEN A MONEY

Dislikes

ONE OF THE WROST COMPANY EVER I HAVE SEEN IN MY LIFE. THEY TREAT THE EMPLOYEES LIKE A LABOUR THIS PEOPLE WANT EVERYTHING EQUALLY LIKE PRODUCTIVITY , TALKTIME, QUALITY , SHIFT TIMING EVERYTHING. EVERY DAY WE HAVE TO SIT MORE THEN 10 HOURS SPECIALLY WHEN TARGETS ARE NOT COMPLETED. EVERY SINGLE DAY THEY HAVE NEW RULE. RECENTLY THEY HAD A SALE DAY FOR 3 DAYS AND EVERYONE WORKED FOR MORE THEN 10-11 HOURS WITHOUT ANY OT. PLEASE I REQUEST NEVER JOINED IN TRAYA THEY HAVE A VERY TOXIC CULTURE THEY DONT KNOW HOW TO TREAT THE EMPLOYEES....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

One of the standout aspects pf working at Traya Health is the freedom and lack of restrictions provided to me . From day one, I've appreciated the autonomy to explore and contribute without feeling micromanaged. Additionally, the culture of collaboration ensures that no question goes unanswered, fostering a learning environment where team members are eager to assist and share knowledge. This inclusive and open atmosphere has greatly facilitated my transition into the role of a Tech Support Intern....Read More

Dislikes

Given That I've only been with Traya Health for a Month, it's challenging to identify any specific dislikes about the company

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing to like here... Do not work here...! WARNING....!!!!!! PLEASE DO NOT WORK HERE... MOST PATHETIC WORK CULTURE AND THE MOST USELESS AM(ASSISTANT MANAGERS)... THEY WILL NEVER APPRECIATE HOW MUCH YOU WORK FOR THEM IF FOR ONE DAY YOU HAVE NOT COMPLETED YOUR TARGET YOU WILL BE GIVEN A WARNING EMAIL THEY FORGET ABOUT THE REST OF THE DAYS...THEY WILL TREAT YOU LIKE LABOURERS YOU WILL GET A FEELING THAT EVEN LABORERS ARE NOT TREATED LIKE THIS.. IF YOU WORK HERE YOU WILL BE DEPRESSED...Read More

Dislikes

(This is the first time I am giving a review to a company)It is the worst and most pathetic company to work with, they will tell you in the training that it is very easy no one will force you to work if you complete your target we don't follow BPO culture here, but it is worse than BPO. Even if you complete your target they will tell you to do more and even if you do more they will ask you to do more, their more never stops if one cannot complete their target, the whole team suffers and if you are overachieving your targets they will increase the running target in between they don't let their employee have mental peace even after working so hard for the targets. Every week there is a new update with useless markdowns given by quality so that you don't match all of the Parameters provided. Every week you have to complete a PKT 4 PKT in a month and that too on the same day within 30 mins else you will be given a warning. Leave policies are very bad for CL you have to apply 15 days Prior like if we have planned the CL one cannot take CL on urgent basis, for SL you need to have valid documents from doc or else it will not be approved you can only have one SL per month anything above one SL is LOP in a month. Also if you don't show them the documents, if someone is suffering from fever only they have to work because for fever if you take PCM medicine you don't have medical document slips for PCM and if you take a leave it is salary deducted after 1 LOP(loss of Pay) HR will give you a warning mail and if you take another LOP within 60 days you"ll go under PiP, and after another LOP it is ZT, you cannot apply for floater they will never approve they will give you plenty of useless reasons and they will not approve it, you can only apply for floater once in 90 days if you take floaters after 30 days they will say it is not approved you have already taken a floater 30 days before(Strict timings 9:45 to 7:30 with only 45 mins break but it is very rare that they will let you leave at the time, they will ask you to work till 8:30 sometimes 9 PM) if you want mental peace and work-life balance never work here. Also getting WO on Saturday and Sunday is impossible you have to write an email that why you want WO on Sat or Sun, there are no week off preferences you have to take the week off that is given to you according to Roaster and if you have any work on the order day forget it that you can do it, you have to take LOP for that, Also they are fooling their customers by the treatment nothing good in their products the only thing that works is minoxidil that too they buy it from other Pharmaceutical company and paste their Stickers on it. And when they want to fire you they will make the process hard for you and will make you so stressed that even after achieving your targets, you would leave the company.........The HR Policies and company policies change from time to time, even after telling you the truth you still want to join so please make sure that you take everything written on the Offer Letter in the beginning, or else they will say this will not happen you need to have written valid proof....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

None

Dislikes

Traya is ruled by favouritism rather than merits. Zahra Lokhandwala is the greatest example of it. If you need any good position just be her pet and you’ll grow great paths in Traya. No official system followed to even weigh someone’s merit before giving them any position or pay structure and the worst part being no one even questions this ill structured process. So anyone joining Zahra’s team , just become her favourite and you’ll have a career full of growth without any questions placed or even merits checked...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

i like there positive environment, well trained staffs, and well educated and experienced trainers., that's was my dream job, I would like to rejoin soon, m waiting for hiring session.

Dislikes

nothing any dislikes , everything was fine and best , all moment was memorable as well.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing that I like in this company

Dislikes

No job security they can fire you anytime if I shared my experience i work with this company for 2 months and I got very bad experience firstly this is totally a sales company they will pressure you for the target in OJT as well first they will say that if ur not meeting your target atleast u should show the productivity which meansu need to attempt 130/180 calls I gave my best I try to attend daily more than 100/130 calls but when it comes to result suddenly they change there wordings stating that you have not meet your target so u can't continue and they fire me is this the way company works worst company with worst experience pathetic guys think twice before going they can fire you on going training period also if u not clear your pkt test...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

The psychological safety that has been cultivated in the workplace is great. Everyone can express their ideas regardless of the authority in terms of company's growth or project based decisions. My manager is an awesome and empathetic person. Listening to the employee's carefully and trying to provide as much as flexibility possible. My manager has also emphasize on human sustainability has really increase our productivity and making us ready to take difficult challenges and projects....Read More

Dislikes

They haven't fixed my PF issue till now in which they made the mistake. They do not give you complete details sometimes unless you ask for it. They should add character fit-based criteria to select employees. The other executives or team leader trying to pin you down or gas light you just to get more visibility like they have some jealousy to you.

Work Details

Work policy: 5 days/week from Office from office

Work days: Rotational Shift (Flexible Timings)

Likes

I starting when I join Traya it was very good experience I learned so many new things.

Dislikes

The new HR manager of Traya she don’t know how to handle a team she judge you in 10 days that you are fit for the role or not and then directly tell you to put your resignation. If you think that someone is not good in something tell them to improve but she will not going to tell you what’s the reason

Work Details

Work timings: Strict Timings

Likes

The fact that it is full of enough and energetic young minds. I get to learn new things from everyone on the floor.

Dislikes

Nothing as such just would love if we have Saturday off as well

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.