The Souled Store Customer Support Executive Reviews

Likes

They give a good enough salary for freshers but that is all the positive u will hear from anyone.

Dislikes

Let's start from the HR then we will work our way up. The HR who are in charge are Riya and Yash, Yash is a guy who will help you alot , talking about Riya, well where do I start , for beginners she is never available on whatsapp or call . She has a business account where u wont ever get a response and if u call her good luck on getting a response. She is always out of office / vacationing ( Don't know if she even does anything at this point ). Now the TL's Amina and Velani- One only knows how to order around people and the other only knows how to complain , I'll leave it at that. Now the trainer Vaibhav is the only talented and knowledgeable person I have come across. The mentors are all the henchmen of the TL's and the people who were actually nice and helpful already left. The QA's are helpful tbh. I knew a temp HR who was my friend here and even she left as an HR due to the poor work culture here. They need to work on the work structure if they wanna run in the long term and replace the useless people they have filled. However this won't improve as the owners are way up in their head and they feel their competition is H&M , like dude Comicsense and Bewakoof are better than you . Only advice for the owners focus on your brand and improve the work culture ....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work culture

Dislikes

There is no proper work flow from back end .

Likes

overall Nice company with lots of benefits and good office culture

Dislikes

need more smooth work system

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Benefits

Dislikes

Job totally unsafe. Politics for appresal

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nice very company l l like to join the souled store

Dislikes

No dislike

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

You have work day and night there no family life you have work hard they

Dislikes

I hate the job

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture, customer service.

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Not good at all

Dislikes

Management

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Employee discount

Dislikes

When you join the organisation the management talks so big but after joining you realise that the senior management is like obsolete technology totally outdated. Being the manager of store in a city like Delhi. Can say the company really needs to pull some toxic people out of the system. Especially there is this area manager in south by the name of Hassan really so dominating and totally useless. Really don’t know who to communicate, gets offended like some old age women and the senior management knowing every thing won’t do anything about it....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

There's not a single thing that you'll like about this organization, just like their organisational structure, their mentality is also small. As a reader you won't believe the firms attrition rate is higher than the industry standards, their Co-founders are unfit to run an organisation like TSS and my suggestion to them was start from the bottom level in their professional lives soo that they know what it feels like an employee at their firm Apart from a few understanding colleagues, nothing is worth investigating your time here just for the sake of salary. Not sure if the founders are delusional or blind to everything that happens. No matter how hard you try, how much you give for the company, all you'll ever be is a Slave. Pathetic work culture, inexperienced senior. They don't how to resolve team issues. They only know how to give warning letters and PIP letter on little mistakes. No job security. Too much politics. Founders are also involved in that. No training, no appreciation....Read More

Dislikes

Okay, I have a lot of things to start on. Let's go point by point. 1 Overconfident bunch of managers and TL's. Ronit Chodankar is most toxic so called manager you will ever come across in marketplace team. He doesn't have any work experience of being manager in his entire work history. My suggestion is to get yourself trained first before leading a team & then take a tag of being manager. 2. Not so good experience working with Kushal Parwani he will never try to understand your side he will blindly trust TL. He expects you to say YES to everything. Work structure is worst in this team there is no SOP or KRA given. Teammates are uneducated mostly 10th fail people shifted from the company’s factory to online department. They will never support you when it comes to work literally you will have to beg them. Dipshi is the worst person in the team.They will switch off their phone when help needed. Since they are old people in the company they have a unity & support from co founders directly. So you will be never accepted in the team. They expect you to be available on every saturday. 3. Teammates will give all the negative feedback to the manager. They will torture you to the level that you yourself resign. They will bombard you with multiple task in a day with unrealistic target to achieve. 4. Appraisal are based on the feedback received from the teammates & not on your work. 5. Even after completing 1yr in the company they will give you 2 ka rating which means PIP so forget about getting a decent hike. Finally you will be thrown out of the company without giving honest feedback on your work. It's extremely difficult to work with this team you will loose your mental peace for sure. 6. The whole foundation of the company is based on lie. Kindly connect to ex employee of this team on linkedin before joining. Els you will regret. 7. You cannot even put your point in this company your mouth should be always shut & say yes to everything that's the only way to survive here. This company doesn't care about your decision of leaving the company they only want profit for the company. 8. Jyoti Soni is one of the worst HR you will ever come across. Riya Narvekar is kid who really needs to grow as adult to be in that position first she is just a puppet of the manager. Her life goals are only to enjoy her time here & not to be true to her role. Worst experience ever with such HR. 9. I have lot of things to say but if you want mental peace & growth don't even think of joining this company. The place is doom. Joining THE SOULED STORE was biggest mistake of my life. There is nothing like respect here....Read More

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I really liked the brand and their culture but the area manager there is worst and is very unprofessional.

Dislikes

The upper management and leaders are very unprofessional and does not support staff for anything. Manager is never present in the store and asks the staff to do all his work. When i complaint about this to the HR they didn't responded and resolved the issue instead manager started to personally target me for everything and would started questioning on my integrity. Worst company i have worked with....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

There's not a single thing that you'll like about this organization, just like their organisational structure, their mentality is also small. Their Co-founders will go on and on about the culture they have built since it's inception in every business meet, but they lack basic leadership qualities such as empathy and critical thinking. As a reader you won't believe the firms attrition rate is higher than the industry standards, their Co-founders are unfit to run an organisation like TSS and my suggestion to them was start from the bottom level in their professional lives soo that they know what it feels like an employee at their firm....Read More

Dislikes

When you join them you'll feel like you've come to an place where things are certain and organized, but slowly as times move, you'll realise that as an employee you'll be put in lot of difficult challenges on the go, even though you're not designated to that job you'll pressurized to do it, and with the self motivation you'll however do it in exchange that you'll be appreciated, but they'll mock you down and criticize you that you haven't done your job well, and they'll even tell you that skills and experience you've been carrying for last 10-15 years are illogical. And lastly you'll be asked to prove your worth taking their job each and every day. When you've come out of the school carrying a certificate, you proved yourself that your fit for that job, while Interviewing for this particular role you went through some assessment and then the role was assigned to you, and after all this if you've been asked to prove your worth, then I don't think this job was enough to ruin your mental stress....Read More

Work Details

Work timings: Strict Timings

Likes

They keep experimenting with new products

Dislikes

The culture lacks empathy. Work can stretch beyond workhours and even on weekends. Poor people management and organisation. The crowd is young and you can experience hostility mostly, even from top management. It is seldom you will find someone positive to help you out. You'll face lot of blame games and politics. Lesser role clarity. Not a very encouraging environment. Work only when you don't have a better option....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Clothes

Dislikes

Not able to take leave which the employee have More focused on sale rather than satisfying customer queries & need demand,less customer oriented

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

people are nice.

Dislikes

management, team mates. the politics here is crazy, if you don’t favour the management, you won’t get anything.

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Relatable products.

Dislikes

No job security. They will always tourcture you and thread you about job

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.