The Souled Store Customer Success, Service & Operations Department Reviews

Likes

Nice work culture

Dislikes

Need to grow sop/process for stability

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

People and the overall vibe.

Dislikes

Rotational shifts and need to work on holidays.

Likes

Colleagues. That's it

Dislikes

Ah, where do I even start. Apart from a few understanding colleagues, nothing is worth investigating your time here just for the sake of salary. Not sure if the founders are delusional or blind to everything that happens- especially in the Customer Experience team. No matter how hard you try, how much you give for the company, all you'll ever be is a Slave. When it comes to handling volumes of queries, you will always be a part of the "team", but God forbid, if you fall sick or have an emergency in the family, you are suddenly not a part of the team! When I joined, they said it'll be a 5 and half days week, but when the Rollercoaster roster will be made you'll see you might even work for 6 days straight, don't even get me started with the shift timings.. almost every other day, there will be shift extension due to "low team strength" which could be easily avoided if the agents were given exceptions once in a while when it came to week offs. Like you won't be able to even plan a vacation, cause you won't know when "the team" will need you. One TL is always having week offs or comp offs, and even when she has her shift, you'll have to fight heavens to get a hold of her. The other obnoxious, being an agent herself before being a TL, she was expected to at least recognize the hardships the current agents go through.. but no! She was busy being a "dictator", you are sick- send medical documents, I mean are you for real? Unplanned leaves are called unplanned, because no one expects themselves to be sick at a given point of time! And I speak for all when I say this, if agents were treated with a little bit of understanding, there would be zero unplanned leaves. But no, they are way too busy playing TLs and taking advantage of their roles rather than actually doing their jobs. The department will always be short staffed, either because people will leave the job or because they will lay off people just like that! And the worst is this letting go attitude. They are ready to let go of team members who are actually good performers, than negotiate or find solutions to why the people leaving the company. Almost throughout the year, you'll find ads for recruiting CE agents, why? Because a permanent solid team is difficult to maintain than hiring people for the sake of listening to customer issues.. The only way you'll survive in this company is by being puppets and being highly unempathetic towards anyone and everyone. If this persists, the company will soon have to do a lot in maintaining an online image, not sure about the other departments, but CE team is a mess you'd not want to dip your legs into. Don't let their Instagram handle fool you, the SM team is doing a good job! But all that glitters is definitely not gold...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Likes

Work culture is very best and the treatment which we get from our management.

Dislikes

nothing so far..

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The customer service

Dislikes

Decision capacity

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Likes

They used to offer WFH opportunity. Now It's not even there.

Dislikes

Management: They are the worst, Mr. Vedang keeps saying that we're not BPO, but trust me it's worst than working in a BPO. atleast in BPO you have fixed set of rules, here it changes nearly every week. While TL, Senior associate enjoy the free time, CCE are treated like servents. Compensation: No Overtime pay, and when you ask HR, Managers about it, they'll brush it off by saying. " Request pr kiya hai kaam, It's not in our policies". Salary is like peanuts. Day labour is earning more than their CCE. Leaves: You need to apply your AL 30 days before. Like how's this Even possible, how am I supposed to know things 30 days prior. And it's not even guaranteed that your leaves will be approved. You need to send them the supporting documents if you want to take any unplanned. Even after sending tye docs, you'll be taunted that fever, cold shouldn't be an issue and you should keep working. Favouritism is on the peak. Trust me , If you want to grow in this Scam store, list someone's A** and you'll be promoted in no time....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Lol. Nothing just full of useless overconfident bunch of managers and TL. Piece of advice - don't ever think of joining this mad place.

Dislikes

Everything. Like just nothing is right here man. They will make you over work without any pay or anything. There are many good companies out there which has work life balance along with pay as well. DO YOURSELF A FAVOUR AND DO NOT JOIN THIS SHIT

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Honestly, I don't like anything. The place is just pathetic and demotivating.

Dislikes

Okay, I have a lot of things to start on. Let's go point by point. 1. There is politics everywhere, starting from the founder's level to the executives. Nobody wants to work in peace, no unity. Whoever is still working at this place is just for salary and WFH and trust me, they are ruining their mental health. 2. The manager Leora- whom you will never interact with after the interview. She does not even ask her team how they are doing. If you complain about any TL especially "Amina" she will get offended and take it personally. 3. The amazing TLs Amina and Velani- Amina is on vacation or out of the office all the time and I don't even know if she still works there or not. All she knows is to make a pout and give nonsense reasons for the things. Not helpful to the team as even she does not know what to do and what not. Velani on the other hand, just knows how to complain and make a foolish roaster. My suggestion is first to get yourself trained and know how to handle a team, then take the tag of being a team lead. No professionalism. 4. The only teams I liked were the delivery team and the refund team which at least have some unity and a good knowledge of the process. Vaibhav Joshi is the best mentor you will find there. Even the founders- specifically Rohin, do not know how to make things right. You cannot expect the employee to give 200% when you are at zero. 5. You cannot even put your point in this company. Your mouth should always be shut and just say yes to everything that is the only way to survive here. 6. They just know that you will do whatever they want and they just throw you here and there without your permission. The HR's does not even ask the reason for leaving the company. I have a lot of things to say but my suggestion is if you want peace of mind and growth, do not even think of joining this company. The place is a doom. I hope someday they will start taking care of manpower and get more professional. Joining THE SOULED STORE was the biggest mistake of my life. There is nothing like respect here....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Liket

Dislikes

Nothing to say about company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Will make you work extra hours without any extra pay

Dislikes

Trash

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.