The Hosteller Front Office Executive Reviews

Likes

I joined this organization as a fresher and initially faced some challenges in learning the processes. However, with time, I was able to pick up new skills and adapt to the work environment. The reservation team can be a bit rude at times, but the senior manager and area manager during my tenure were quite understanding and approachable. Additionally, the regional manager stood out for being cooperative and supportive of the staff. One of the highlights is the accommodation provided outside the property, which is convenient and well-managed. The food quality was average, and occasional arguments between the housekeeping staff and café team regarding food standards were not uncommon. In terms of work-life balance, it largely depends on how you manage it yourself. If you’re organized, you can maintain a good balance. The salary is average but competitive compared to other hotels. There’s also room for growth, as the organization offers promotions and salary hikes based on performance, which is a definite perk. The guests and crowd vary depending on the location, but they are generally pleasant. The company encourages staff to interact with guests and gather feedback through various OTAs, which is a great opportunity for personal and professional development. Lastly, your experience with colleagues depends on the relationships you build. A positive rapport with your team can make the workplace enjoyable. Overall, my experience was positive, and I appreciated the opportunities to grow and learn in this role....Read More

Dislikes

One significant area of improvement for the organization is employee training. While they have designated training periods, the focus is primarily on explaining policies rather than preparing staff for real-time operations. Much of the learning happens on the job, which can be overwhelming for newcomers. The workload is also intense, with numerous reports requiring attention to minor details, which can be time-consuming and demanding. Another concern is the behavior of new managers. From what I have observed and heard, some new managers tend to favor only a select group of employees while treating others unfairly. This has led to dissatisfaction among staff, resulting in many resignations. It’s an issue the company must address, as losing skilled employees over managerial biases can harm the organization in the long run. There’s also a need for improvement in customer service. The company should focus on catering to current customer preferences and needs rather than solely prioritizing its long-term goals. Proper training programs should be implemented to equip employees for operational challenges. Additionally, the hiring process needs to be stricter to ensure only capable and dedicated individuals are brought on board. Lastly, the organization would benefit from introducing employee perks and benefits to improve morale and retain talent. In summary, while there are strengths within the company, addressing these issues could significantly enhance both employee satisfaction and customer service quality....Read More

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Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.