Sunknowledge Services Customer Care Executive Reviews

Likes

Team bonding

Dislikes

Lots of unnecessary restrictions more than a school life, for example you can't talk to anyone while working, you can't move from your system after finishing your work, if found that you finished your work earlier then they increase your target. Manager takes more than 1:30 hrs. to finish their meal. But employees should finish their meal as soon as possible, as there are only limited break, it seems that employees are not the human being. No job security. Extreme Politics goes on. My SME tried to abscond me and was forcing me to abscond after working for almost 2 years in the organization. They forced me to resign. Even not allowed to serve the 2 months of notice period. They say Sunknowledge never ask to leave. But the reality is they will create such a worst situation that the employee will resign. No job security at all. Same thing happened with one of my friends. They will just use you and pressurise you to complete the target. Really disappointed with Sunknowledge..🙁...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It’s been more than 6 months at Sun knowledge. We are employees feel valued and motivated. Leadership is approachable and open to feedback. Managers provide guidance, ensuring transparent and clear communication about company goals and expectations. I observe a healthy work life balance by offering flexible work arrangements where possible…………….

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Beautiful girls all over entire office, Great cafeteria, Good food inside office promises, overall good environment. 2.5

Dislikes

Not a good experience as I joined this company with lot of hopes , ambition & dreams in my eyes but all that scattered in just few weeks , So basically I was hired for the customer service of HCP however the process was very vast and the time allotted to complete the tranning batch was just one month , So they had assessments every week & I couldn't clear the second assessment just for 3-4 marks , So the operations manager directly asked me to put down my resignation as they thought that am not fit for that particular process which was absolutely fine , However they didn't even reprofiled / or shifted me in any other process which was completely unjustified and even they had many processes still didn't give me any other opportunity , So all my efforts , hardwork & pain was totally wasted as cracking interview in this company itself is a big deal then only for few marks they didn't even consider moving me into any other process which I'm really very disappointed , So people beware if you are selected for CUSTOMER Service profile then it's not gonna be a easy deal. And after few weeks HR is sending me a email asking me why am not reporting to work and also asking me why there is no response from my end , Seriously such an unprofessional HRD Team as they are not aware that their operations team has asked me to Resign and they have no clue about it , Seriously unbelievable No job stability= - it's a nuisance hire n fire policy like Knowledge...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Working in this organisation has been a great experience, learnt a lot,but I still have a lot to learn.Also the work environment is welcoming and the managers as well as the supervisors all of them are very supportive.I would like to recommend Sun knowledge to all the people looking for jobs.

Dislikes

Nothing to dislike. Just grab the opportunity coming your way and give it your best shot with a positive attitude.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

If you can understand and serve your job properly then this is a nice place to work keeping Balance with family responsibilities and professional life with a package which is effective being working in Kolkata.

Dislikes

Till now nothing to dislike but there is only one support required for new joinee, an effective traing from sme for initial time period of 3 months.

Work Details

Work policy: Completely work from office but for any emergency or pandemic situation wfh is allowed

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Sun Knowledge is a fantastic place to work. The team is filled with talented and motivated individuals who are always willing to lend a helping hand. The company's commitment to innovation and excellence is evident in everything we do. The benefits package is comprehensive, and the flexible work arrangements make it easy to maintaina healthy work-life balance. I highly recommend Sun Knowledge to anyone looking for a rewarding career....Read More

Dislikes

Till you get adjusted to night shift, it might be slightly uncomfortable.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Well, I started my journey with Sun knowledge almost 2.5years back, and currently working as a Senior Associate, and I guess that was the best decision I made by joining Sun knowledge. The positive and collaborative work environment, empowers employees to reach their full potential.My manager, seniors and even my team-mates always encourage me and always been helpful. And when it comes to Sun Knowledge, our company consistently delivers exceptional customer service, going above and beyond to address concerns and ensure complete satisfaction....Read More

Dislikes

None till now.

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Likes

Working at this company has been an incredibly rewarding experience. Our leadership team not only sets ambitious goals but also provides the support and resources needed to achieve them. The culture here is one of collaboration and mutual respect. Every team member’s contribution are valued. The opportunities for professional growthare abundant with numerous programs and initiatives designed to help us expand our skills and advance our careers. I also appreciate the company’s commitment to sustainability and social responsibility. It’s inspiring to be a part of an organisation that strives to make a positive impact on the world....Read More

Dislikes

Nothing

Likes

1. Most of the employees are young of age group 21-30 yrs, so you gonna make good friends. 2. Work and company culture is good, but may vary from team to team. In my case, my team, supervisor and manager is really cool and supportive. 3. Office location is great, prime location of Kolkata salt lake sector 5, you can enjoy night lifethere. 4. Many peoples may worry about night shift mainly girls and there families, but i suggest to take a look at the area before joining it's completely safe, police car was always there and apart from that there are more than 2000 sunknowledge employees working there, Many other companies employees are also doing night shifts there. So it doesn't feel like night actually. There was full of people around you. 5. Cab facility is provided one way only, at night when your shift ends you will avail the cab facility, the cabs are running throughout the city. 6. Saturday and Sunday off, which is a really good thing, you also get the whole day light of monday because your job is at night on monday....Read More

Dislikes

1. Company salary, very very very low salary. 2. Night shifts for long time actually harm your body little by little, after a year you will see results, you may face health problems.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The only satisfaction an employee will have that the Salary will be credited to their respective accounts on a timely manner.

Dislikes

The company culture is very unhealthy. There is zero opportunity to scale up since the company don't encourage their employees for knowledge enhancement. The company only listens to the feedback been provided by the Team Leads/Assistant Managers/Managers. Whereas there should be equal scope of opportunity to hear from their associates level as the associates are also an integral part of the company. The management should have more empathy towards the employees specially to the associates level staff so that each and every one should get an equal opportunity to grow with the new skill sets to be imparted to the employees via regular training....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Rating: 5/5 Likes: Well, I started my journey with Sun knowledge almost 2.5years back, and currently working as a Senior Associate, and I guess that was the best decision I made by joining Sun knowledge. The positive and collaborative work environment, empowers employees to reach their full potential.My manager, seniors and even myteam-mates always encourage me and always been helpful. And when it comes to Sun Knowledge, our company consistently delivers exceptional customer service, going above and beyond to address concerns and ensure complete satisfaction....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

A Great Place to Work! I’ve had a wonderful experience working at sunknowledge. The atmosphere here is incredibly friendly, and it’s clear that fostering a positive work environment is a priority. One of the standout aspects is the supportive leadership. My supervisor has been fantastic always available to guide, provide constructive feedback, and encourage growth.

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I have had the pleasure of working with Sunknowledge Pvt Ltd for past four years, and I can confidently say that this company stands out in every aspect. The company norms are exemplary, fostering a professional yet supportive work environment that encourages growth and innovation. The Management and Team Leads dedication to ensuring that every team member succeeds its truly commendable. Based on performance, the company provides monthly and yearly appreciations, which is a great motivator for all employees. I am proud to have received the Growth Catalyst 2024 award which is a testament to the company commitment to recognizing and rewarding hard work and dedication....Read More

Dislikes

Nothing at all

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I have been a part of this organization since 2022, and it has been a wonderful journey till date. The best part of the company is that the management here always follow an Open Door Policy, and it had help me too. My supervisor has always been very supportive. She has always pushed me to learn new things. Everyday here is a learning experience.

Dislikes

There is nothing like that.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is good. And yes you have to complete your production hours. A little target base and yes lots of soft skills learning opportunities here

Dislikes

They should provide good food and water and yes coffee or tea. The food quality and the coffee and tea quality is below standard. Don't drink coffee from the machine it is very very very bad. IDK if Joydeep Dutta Roy read this or not but cafeteria needs to be developed. Poor quality water and food is effecting our health there.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I am working in this organization for 5 years. It's been a journey filled with learning. The company encourages open communication and values each employees contribution.The work environment is both challenging and rewarding. The project that we work in helps us to learn. The team bonding is the most crucial thing and there is a real sense of team work among the team members which makes coming to work enjoyable. I am proud to be a part of this organisation....Read More

Dislikes

Nothing at all

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.