Shell Customer Success Specialist Reviews

Dislikes

Job Security and promotions

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Shell nurtures personal growth, it balances company values with personal priorties

Dislikes

Currently Shell is struggling to provide opportunities within the organisation

Likes

Work life balance and culture

Dislikes

Too many reorganization

Likes

Good company

Dislikes

Nothing everyhing is good at shell

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Salary

Dislikes

Regular Changes in organisation.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work Culture, respect and integrity.

Dislikes

Salary for India is little a bit lesser than competitors

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Average

Dislikes

Working environment too hard rules and regulations

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

People with whom i worked

Dislikes

Salary and benefits are not at per in industries

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Shell working culture is good and employee safety is top priority.

Dislikes

Agenda is transparency but no one will follow. lots of internal politics and here in India, employees are misusing the power and using the company policy as they require. Job security is gone for a toss from last year.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Culture is open and work timings are flexible.

Dislikes

No job security due to frequent reorgs.Company direction is unclear. Biased towards company graduates compared to experienced hires.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

More CTC- So that you can contribute to the nation building by giving 60-70% of your CTC to the government in direct & indirect taxes, Best world class leaders- Top level management is the best for their own benefit. One can learn from them how to be selfish & squeeze the JG2 and below so that they can get more stocks & CTC (their performance is directly linked to the amount of blood they squeeze, the more your blood reduces the higher their performance bonus & package) Learn from Leaders - one can easily learn from leaders on how to be a double standard person. You can have all the cost cutting and restrictions for the actual work but when it comes to their travel & need they can do it any time as it's business critical to go from one location to another to shake hands with other folks in their location. But when you want to travel for a project purpose you can't because travel will emit a lot of CO2 which will destroy the nature & company needs to save cost so that their package can be increased. Makes you feel special & healthy - Top folks & County Chair Team will make you feel special by making you work extra in India and paying you just as much that one can barely buy peanuts ensuring that your health remains at optimum level so that you deliver all the tasks and their package, Bonus & stocks increases. Work from Home - Literally it means work from home a comfort that you have because one needs to work for 15-16 hrs to ensure that your contribution helps top level travel more, work less and enjoy more comfort in their pay package and benefits. Make you feel rich:- Pay structure is so wonderful that we you feel you are from the lineage of Ambani & Adani and you don't need  money in your hand. I was so moved by this gesture I almost went to Antilia to stay with my family. Makes you believe in reincarnation- no matter which faith you belong to top management ensures they are not biased and you believe in reincarnation so that you can do your non office work in your next life. Healthier team - Management ensures that they run special events to pressurize the staff every year as reorg (fancy names like Reshape, Evolution etc..). As a result the top performers or the cream layer staff gets frustrated and moves out of the organization as a result the team is left with non cream staff (non performer) and hence healthy. We all know cream is not good for health & for company as well. Vocal for local -  Indian management is so pro vocal for locals that they will never let them out of the country & ensure that they are so deeply routed for the country that they do not ask to go out of the country for a job. Brings Maturity - within 4-5 months of joining you'll realise how mature you have become as you'll be taught that you have to work harder and harder so that the bank balance and perks increase yours but of the top management. Cost effective - Indian management is so cost effective that even after giving peanuts they will find a way to reduce that next year which helps them to increase their by the same percentage they reduce for others. Cost management - A speciality of the company is to manage cost effectively. They will reduce the spent on required things but will spend lavishly on things which are not required e.g. coffee area renovation every 2 years, world class speakers and amplifier to play music in the cafeteria where you can forget the office tension while eating lunch from a provider who cares less. Non biased approach - Top management not biased at all for diversity. They will ensure that there is a diversity at top level even though the person hired at the role doesn't know anything but that's okay as one of the goals of the organisation is to be a top Diversity and inclusive organisation. Fair Management - top management in india is consistently fair and non biased to the organisation goal. Irrespective of being the low cost establishment globally Indian management always ensure that the staff in India consistently gets lesser benefits, perks, bonus, stocks and salary compare to other establishment across globe. Such a dedicated management is rarely seen...Read More

Dislikes

Mangement and thier style of work

Likes

For now nothing to say. Every benefits were stopped in the name of cost cutting.

Dislikes

Everything we heard about Shell is a expired thought. Already shell started loosing it's Unique culture. It has becoming a worst management model. It has become a normal industrial mindset of absorbing employees blood and not providing any benefits. Promotion takes minimum 6 years, And salary standards were only 40-50% compared to others and not 75%. Top level of management focus on how to destroy the shell culture and make own benefits....Read More

Work Details

Work policy: 10 days / month from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good policy for employees like paternity leave of 8 weeks, quiet period of 4 weeks

Dislikes

Absolutely no job security. Re-org and Layoff is very frequent. No job promotion as employees are focused on saving jobs. Hike is pathetic.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Shell was good when it moved its IT delivery and operations into India during 2015. But the culture has taken a dip post pandemic.

Dislikes

1. No vision at all from IT Executives. Shell hired staff and contractors left and right between 2020 - 21, and now have been firing people left and right since 2022. 2. No job security at all. There are frequent re-organisations. Sometimes, almost every year. Whenever there is re-organization there is lay off of staff. 3. Not merit based organization. You get retained in the company, not on the basis of merit but on the basis of people you know. There is no value for work you do and the outcome. 4. Human care is just on paper. There is absolutely no human care and it's just on paper and for show off. In essence, no leader or manager cares for staff's health and growth. 5. In the name of DE&I women staff get promotions, though not all deserving. Which certainly is having a long-term impact on leadership pipeline and vision of the company....Read More

Likes

Large organisation / big brand Diverse business and people Good pay on paper Work life balance - depends on role or project to project

Dislikes

No vision in IT, leaders/managers are merely postman. Your growth and job security is 100% dependent on your leaders and 0% on work quality you deliver. I have seen absolute poor performers getting promoted and very good performers struggling to keep job during frequent reorgs. Lot of care / safety / people Dev only in powerpoint slides. They don’t act what they preach.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance and people around are something that's really nice. Work environment is good.

Dislikes

Difficult to identify the right fit for the job. Growth and learning is extremely slow. And now the job security is almost non-existent.

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.