Scribe EMR Technical Support Engineer Reviews

Employer’s Response

Our employees are expected to work 9 hours a day including 2 coffee breaks and one lunch for 5 days a week. Assuming an employee spends about 1 hour in the canteen, then he/she is working 8 x 5 = 40 hours a week. Is this too long work timings?!!!

Employer’s Response

We cannot give off for all Indian holidays as we are part of US healthcare system. I am sure even in India, healthcare staff do not get off for Indian holidays. Having said that, we allow most of our employees to work from home which should help during festivals.

Employer’s Response

Dear Employee, Thanks for the feedback. Please see our response below: As part of safety and crisis management measures during covid, the company offered work from home option to all its' employees. Once the covid wave relented significantly, we decided to open the doors for all our employees starting with hybrid model. There were challenges with some employees being located in other cities, having personal constraints, long commute from work, etc. Due to business needs, hybrid work required us to optimize all the places where work takes place so it was offered to some employees keeping in mind safety of employees with long commute especially female staff, those having late night meetings, product releases and deployments, technical support, etc. The decision was purely business and not biased towards any employee or with the intent of causing any discrimination. We take pride in our office culture and make sure the sanctity of our culture is maintained. We appreciate the patience shown by our employees working from office during the last couple of years as we adapted to what worked best for ‘us’. The working model was adapted based on the business and product needs along with alignment of working across different time zones. Having said that, we have seen a consistent increase in the number of people from the software department returning to the office which is currently around 85-87%. We understand the concerns and are doing our best to get the remaining staff report to office without disrupting the organizational goals and initiatives.

Employer’s Response

Yes, we expect our employees to grow to higher designation, which is how we believe an individual should grow and not expect salary hike for the same role year on year.

Employer’s Response

We do not ask our scribes to come to office 3 days a week. You can work permanently from home too.