Rentokil Pest Control Client Service Associate Reviews

Likes

I started working at Rentokil PCI in Bangalore East as a Business Development Manager and was placed in the Marathahalli office. The working conditions were disappointing—no drinking water was arranged ( we have to arrange the water for ourselves & ask for reimbursement at the end of the month) , no cleaning, and barely any basic facilities ( no facility manager in place like MNCs, everything we have to take care by ourselves). I raised these issues with HR and the Divisional Manager multiple times, but nothing was ever fixed. At first, I was given enquiry leads to work on, and I managed to bring in some good business. However, since the service planner in Bangalore East had been there for over 10 years, everyone had to respect her more than even the Divisional Manager to get anything done. If we asked her to arrange a service, she would ignore emails and not reply, which caused delays and left customers frustrated. Due to these issues, our branch often lost repeat business from customers. I reported these problems with service quality to HR and Sales Capability department, but instead of helping, they shut down my complaints. Eventually, my branch and divisional managers saw my feedback to HR & Sales Capability Departments as a threat to their branch's reputation infront of the corporate office located in Mumbai. To punish me, they cut off all my enquiry, service, and marketing leads, leaving me with no opportunities to work on but still pressuring me to meet impossible sales targets of 4-5 lakh INR monthly. They even humiliated me on sales calls, calling me a “loser” and making me feel worthless. I finally decided to resign, listing everything that had gone wrong in my resignation letter. However, my manager at Bangalore East rejected my resignation mail so that it won't reach the corporate HR and instead sent me a termination letter, which I was forced to sign....Read More

Dislikes

If you’re considering a sales job here, avoid the Bangalore East branch at all cost. The work environment is frustrating, with too much internal politics. Moreover never in my life I have worked with this kind of unprofessional people in my 5 years of sales career. Advice to Management The Divisional and Regional Managers responsible for Bangalore East have been in their positions too long like Government employees, treating the branch like their family business. Promotions here happen based on favoritism, not merit. Even technicians are aware of the office politics. The service quality here is poor, and customers would confirm this if surveyed. The Managing Director David Lewis admitted at an annual meeting that Rentokil PCI is losing one in four customers. Instead of relying on acquiring smaller companies like Hi- Care Pest Control to grow, management should listen to employees at ground level and focus on improving customer satisfaction to achieve lasting success....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Company gives an ample of opourtunity to earn apart from salary

Dislikes

If you can be a boot licker then it you will be praised irrespective of the performance you are giving and you will be promoted.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

1. Salary and Incentive 2. Company Policy is good

Dislikes

1. Working environment bad 2. Senior Politics is very high 3. work life balance is very bad 4.There is no team work

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Working, environment, incentive, approval

Dislikes

Hectic, satisfaction to words customer

Likes

100% job security

Dislikes

Salary is low

Work Details

Work days: Monday to Saturday (Flexible Timings)

Likes

Work culture is good

Dislikes

No option of WFH

Likes

Nithing

Dislikes

Not recommend to work in this environment

Likes

New innovations in services and products

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Old PCI working and culture is to good.

Dislikes

All the decision of Gujarat management staff are taken by one man Mr....... and the company speak of transference system.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

You'll get opportunities to grow.

Dislikes

Things will go right only if management is satisfied.. if you are not working the way they want . Even if you are achieving the end goal.. everything goes in vain.

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

No like

Dislikes

We have corporate office in Mumbai and we have different leave policy for branches they have different type of rules and for corporate office different type of rules. For corporate they are hiring people from outside their is no meaning of IJP even for women's they don't have different policies Saturday having holiday for co and wfhpolicy but for branches they don't have any policy and we are celebrating function with our pocket but in co they have different policies...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Very nice and also will enjoying the activities and the work culture is also very good. Monthly meeting, targets, best employee tropy.

Dislikes

Always a black goat will be in our team, that is the manager who wants to get rid of us and make a new team of his native person to rule the team.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary

Dislikes

Appraisal and promotion are very rare

Likes

Average

Dislikes

Growth is very slow

Likes

I am learning good communication knowledge.customer handling.and so much of pest knowledge .

Dislikes

Salary policy is very poor.more than 5 years working person and new joinee take same salary.

Likes

Salary on time

Dislikes

Growth opportunity is very low 6 Days working