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Engaged Employer

PrimeXBT

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4.7

based on 194 Reviews

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PrimeXBT Customer Support Manager London Reviews

based on 9 reviews

Updated 25 Sep, 2023

Overall Rating

4.8/5

How AmbitionBox ratings work?

Category Ratings

4.8

Company culture

4.8

Job Security

4.8

Salary & Benefits

4.8

Work-Life balance

4.8

Skill development

4.8

Promotions/Appraisal

4.8

Work Satisfaction

9 reviews found

Sort by: Popular

Customer Support Manager in London

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 25 Sep 2023

Likes

Everything is done as agreed: regular payments, good bonuses, and transparent communication

Dislikes

I don't like the workload, but it's impossible to escape

Employer’s Response

Dear Customer Support Manager in London, Thank you very much for your kind words. We are glad to hear that you find our payments, bonuses, and communication to be up to standard; your satisfaction is our primary aim. We understand your concern about the workload and quite frankly, it's not something we take lightly. We are continually working on strategies to improve this aspect of our working environment and to ensure a better balance for our hard-working staff such as you. We value your contribution to the PrimeXBT team and your feedback is crucial in making these improvements happen. Thank you once again for your feedback. Best Regards, The PrimeXBT Team

Customer Support Manager in London

Full Time

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 29 Aug 2023

Likes

Great incentives, stable salary, no pressure from management

Dislikes

Communicating with so different people from around the world is always difficult

Customer Support Manager in London

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 24 Jul 2023

Likes

Great room for personal and professional improvement, reasonable bonuses, constant motivation

Dislikes

Demanding customer

Customer Support Manager in London

Full Time

Customer support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 30 Jun 2023

Likes

New experience in the financial industry, good salary and bonuses, polite management

Dislikes

Intense workload, a lot of calls to answer

Customer Support Manager in London

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 09 Jun 2023

Likes

The comprehensive training provided, covering not only fundamental aspects but also in-depth knowledge of brokerage services

Dislikes

None

Work Details

Work timings: Flexible Timings

Customer Support Manager in London

Full Time

Customer support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 09 Jun 2023

Likes

The comprehensive training provided, depth knowledge of brokerage services.

Dislikes

None

Customer Support Manager in London

Full Time

Customer support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 19 May 2023

Likes

Company's attention to detail serves as motivation

Dislikes

Communicating with many people requires resilience

You are reading trusted reviews. Keep reading to find out more about PrimeXBT.

Customer Support Manager in London

Full Time

Customer support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 23 May 2023

Likes

Fair and satisfactory compensation

Dislikes

Workload seems harsh sometimes

Customer Support Manager in London

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 May 2023

Likes

Favorable working conditions, fantastic team

Dislikes

didn't notice

Return to all reviews

Top trending discussions

View All

I recently graduated in 2024 with a Bachelor of Engineering degree in Computer Science and Engineering. I have secured a job as a Business Analyst at an eCommerce brand with a salary package of 4.5 LPA. Considering I graduated from a tier 3 college and got the job off-campus, is this a good package? What should I focus on next: skill development or switching skills? If I choose to skill up, how should I go about it? Should I join a course or pursue certifications? Additionally, I am curious about pursuing further studies—should I opt for an M.Tech or an MBA?

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 PrimeXBT reviews submitted by PrimeXBT employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if PrimeXBT is the right company for you. 100% employees reporte...Read more