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PrimeXBT
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2 PrimeXBT Jobs
Customer Success Manager
PrimeXBT
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Establishing effective communication with clients
- Analyzing the end user experience based on following data: customer s feedback, support requests data analysis, service data statistics and internal testing
- Helping clients understand the platform and supporting them throughout the process of making a deposit
- Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications).
Discover your Fit:
- Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.
- Proven experience as a Customer Support Specialist.
- Strong negotiation, communication, and interpersonal skills, with an analytical mindset.
- Proficiency in both English and Urdu.
- Strong motivation to work in the financial industry with a high-demand product.
We are ready to provide for you:
- 100% remote job
- Competitive salary based on your experience
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
Employment Type: Full Time, Permanent
Read full job description What people at PrimeXBT are saying
What PrimeXBT employees are saying about work life
based on 134 employees
Flexible timing
Monday to Friday
No travel
PrimeXBT Benefits
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We take pride in our strong company culture that values every employee.
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