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based on 919 Reviews

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PayPal Customer Support Executive Reviews

Updated 28 Jan, 2025

Overall Rating

4.1/5

based on 16 reviews

Rating distribution

5

10 (62.5%)

4

2 (12.5%)

3

2 (12.5%)

2

0 (0%)

1

2 (12.5%)

Category Ratings

4.3

Company culture

4.2

Work-life balance

4.1

Work satisfaction

3.9

Salary

3.9

Skill development

3.8

Job security

2.4

Promotions

What employees say about PayPal?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

83% employees reported

Flexible timing

47% employees reported

No travel

66% employees reported

View more detailed insights

Gender based rating

4.7

Rated by Women

8 reviews

4.0

Rated by Men

7 reviews

PayPal is rated 4.1 out of 5 stars on AmbitionBox, based on 16 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

PayPal is rated 4.1 out of 5 stars on AmbitionBox, based on 16 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in PayPal Customer Support Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

16 reviews found

Sort by: Popular

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 May 2024

Likes

Nothing at the moment to like

Salary - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

There office politics is worst

Promotions - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Nov 2023

Likes

Good thing is benefits are good

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There are lot of things to list out. Bangalore team management is worse. The qualities to get a promotion and good hike is to being close to your supervisor. Your hard work, performance and talent doesn't matter at all. You just have to OBEY your supervisor and become his slave in order to grow. Do not even think of promotion and hike if you are loyal to your work, if you are hard working and if you are not close to your supervisor. There Are N number of people who have been promoted in short time even if they are not qualified and deserving. You can work here only if you need good money at the end of the month....Read More

Job security - Bad
Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about PayPal

View All

fertilespaghetti

Advice needed - offer negotiation

My tech-stack - Cloud & Data Engineering Total work ex-15yr Location - Bangalore I received an offer from PayPal India for the Data Architect role in Grade 27. The compensation offered is ;... read more

Got a question about PayPal?

Ask anonymously on communities.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Nov 2023

Likes

Employee benefits and work life balance is good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Bangalore team internal management does not value hard work and talent. It's just about how close you are with your supervisor irrespective of what you know and what you don't. Also supervisors are cunning and push only their favorite team members instead of deserving people.

Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Jun 2023

Likes

PayPal not used to be the same when I joined, lot of changes and unwanted things brought into the picture

Job security - Good

Dislikes

Management is worsening day by day

Skill development - Poor
Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 08 Apr 2023

Likes

Shares provide for employees.

Salary - Good
Job security - Good
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Warning letters is performance is low.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Read PayPal Customer Support Executive Reviews based on locations

4.0

Bangalore / Bengaluru

(12)

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 May 2022

Likes

It's a wonderful organization and it cares their employees a lot and everybody seems to be very professional.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Management needs to be a bit stronger

Work Details

Excellent

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jan 2025

Likes

Work-life balance,job security

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Shift timings are very bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about PayPal.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 08 Jul 2021

Likes

When it comes to customer support job in India, PayPal may come at top comsidering the lucrative salary they provide to even a fresher.. besides that, you are given a set of. Shares.

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

The work hours are just same as other companies however, PayPal being a progressive company, yhe working hours should be made flexible and there should be some flexibility .

Work Details

Average, the work pressure is not that much but it can be better

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Gcs Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Nov 2020

Likes

Worst place to work. Unprofessional crowd and bad work ethics

Dislikes

Work culture. To much of hidden agendas

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Pathetic unprofessional crowd

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive (working remotely)

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 22 Feb 2023

Likes

Nothing to tell

Dislikes

Nothing

Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Social Media Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Apr 2022

Likes

Shift allowance, Stock Benefits, Career Growth, work life balance, Team Outing

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No such issue I have faced

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore Rural

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Jan 2022

Likes

It's a great experience working with PayPal.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

As it's my 3rd year continuation working with PayPal so there is nothing as such to dislike about it. Hopefully will have the same experience 🙂

Work Details

It's balanced and we get wellness off for extra piece of mind.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2021

Likes

Best place ever

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Chennai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 25 Jun 2019

Likes

Ok

Work satisfaction - Good
Company culture - Excellent

Dislikes

Ok

Job security - Bad
Promotions - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 May 2019

Likes

It is best company with all the perspectives

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing is dislike

Work Details

Work timings: Strict Timings

Work related travel: This job involves International Travel.

Customer Support Executive in Bangalore / Bengaluru

Engineering & Manufacturing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Nov 2019

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Excellent

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More about working at PayPal

HQ - San Jose,California, United States
FinTech
5k-10k Employees (India)
Financial Services
Internet

People also ask about PayPal's Customer Support Executives

Is PayPal a good place to work for Customer Support Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 16 employee reviews, it's clear that most customer support executives have a positive experience working at PayPal. Company culture holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 2.4.

Does PayPal pay their Customer Support Executives well?

According to AmbitionBox reviews, PayPal customer support executives rate their salary and benefits at 3.9 out of 5, based on 16 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about PayPal's customer support executives salaries here .

How is the work culture at PayPal for Customer Support Executives?

Work culture at PayPal for customer support executives is rated 4.3 out of 5 by 16 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at PayPal.

How is the job security at PayPal for Customer Support Executives?

Based on 16 reviews on AmbitionBox, PayPal's customer support executives rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at PayPal.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 16 PayPal reviews submitted by PayPal employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if PayPal is the right company for you. 83% of employees reported the working ...days at PayPal as Rotational Shift. 53% employees reported the work timings at PayPal as Strict timing. Read more

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PayPal Customer Support Executive Salary

based on 34 salaries

₹4.9 L/yr - ₹7.5 L/yr

128% more than the average Customer Support Executive Salary in India

View more details

Employee Benefits for PayPal Customer Support Executive

Office cab/shuttle

3 total responses

Free meal

2 total responses

Child care facility

2 total responses

Health insurance

2 total responses

+3 more benefits

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