Onsitego Customer Success, Service & Operations Department Reviews

Likes

Worst company ever no job security I was told that I was hired for email for the first month after my training. They asked me to take inbound calls for another month emails the next month chat then moved to emails again, which impacted my performance productivity. Without giving me any intimation, they extended my probation, and after a month they asked me to leave. They were continuously asking me to put my resignation. Later, I spoke to my HR, and then she granted me one month of extension. There were terms and conditions that should not be late logins, absentism, no fetal, and productivity should be 100 percent and I agree on that, but till the 15th of September, everything was good. Elton Sumit and Sonali were very kind to me and even my productivity performance was also good. No late logins and also no absentism. After 15th September again, Sonali was not helping me. Elton Sumit and Sonali started finding reasons to remove me from the company. Just after 15th, I also started getting fetals. These three were mentally harassing me before also and after they started again pointing out my loops, not inviting me into the team meeting. Sonali indirectly outcasted me from the team and CCTV footage is the reference. I tried my best to improve myself with a good productivity quality score, no late logins and no absentism, but the company is finding multiple reasons to remove me so I can leave my job by myself, such as giving me more updated cases of others which is quite hard to do. Sonali, she humilated and insulted me in front of the whole team. As per every company, there is a hierarchy that needs to be followed. If I am making any mistake as being a CC agent, she should personally speak to me regarding my performance. She also needs to help me so I can improve my performance instead of showing personal grudges. Whenever I asked any questions, she always made faces or asked me to take help from Biju or others or do it by myself. She also showed so much partiality between me and others. Elton My manager knew that Sonali had humiliated me, but there was no strict action taken from his end. Even after being on email I was asked to take inbound calls, which is also the reason that impacted my performance, and I never complained about it. There was a requirement to take calls after or before shift and I took calls for three days and was told by Sonali that I would get overtime or comp off even if I took calls for one or two days, but when I later asked Sonali after taking calls for two days, she didn't even help me with reimbursement. I even complained to Radhika, my HR, about it; she helped me, but Sumit Sonali Elton is finding out ways or reasons so I can be fired. They are manipulating others to give false statements against me. Vishwas and Afreen made false statements against me, which are degrading my self-respect and dignity. Sonali is intentionally giving me updated cases of others, so that can affect my productivity. They even have asked everybody to come early or stay after shift for training purposes, which should be done during shift. Being my managers, Sumit and Elton are not even ready to understand my situation from my perspective. Daily, they find some reasons to mentally harass me, which is also impacting my health and personal life.  I and others like me are adjusting to have stability in our jobs for daily bread and butter. If the company asks me to leave, how will I and others who have been asked to leave survive?  Even though festival season is coming, we are coming to jobs to fulfill our and my family's needs. How will I manage and others manage?...Read More

Dislikes

Worst work environment

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Hiring process is quite good. Mumbai HO is supportive

Dislikes

Branch staff and rm is not supportive

Likes

The focus on skill development is excellent, and there is a strong sense of camaraderie among the team.

Dislikes

A more balanced workload would improve the work-life balance.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company offers a good balance of learning and work experience. Great exposure to different aspects of the industry, with encouraging mentorship from seniors.

Dislikes

A few internal processes could be streamlined for better efficiency.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Supportive and collaborative work environment. Colleagues are always willing to help, and the management values employee input.

Dislikes

Sometimes the decision-making process can be a bit slow.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance and respectful working culture

Dislikes

Processes should be flexible for employees to perform better

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Excellent

Dislikes

No dislikes for company

Likes

Working with Onsitego is really good

Dislikes

There are lot of politics inside the team and for me it affected my mental health

Likes

Good

Dislikes

Onsitego HR POLICY IS NOT GOOD,

Likes

Multiple brand, all home appliances after sale service, more we learn more we earn

Dislikes

Nothing

Likes

Nice to work environment

Dislikes

No Bonus

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Pethetic environment, Hr and Manager are not supportive. Fake work environment, strongly suggesting not to join Onsitego.

Dislikes

All

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.