Miko Engineer- Customer Support Reviews

Likes

its been a horrible experience here, but let me start with likes. 1. Vision of CEO is good, proactive and definitely the opposite of toxic behaviour of managers and trainers. 2. Salary range is good, growth is there, innovation is welcomed and many brilliant minds working on upper level. 3. Remote facility for customer support and technical engineers.

Dislikes

I have joined here and first 10 days of joining i.e induction and onboarding were horrible, Quality Trainer named Sirisha gulgule (manager - customer support quality & training) is just having a toxic style of management. I have been assigned to customer support, initial 10 days we group of people should report to her, initial 6 days she was never on meeting, no instructions, no sharing of any documentation, nothing. 1. Toxic management style, in the shift of 9 hours, she was hardly there for 9 minutes in first 6 days. 2. Micromanage, nothing to give, no task, no information about product, no training provided and force us to stay in google meet doing nothing. Is that army rule? what a waste of time and energy. 3. Seems to be moonlighting, how can a person assign to handle group of people never comes in meeting and force us to be in the meeting without any information. 4. Bad management style, poor HR response, we as a group of people with hopes of growth, proactive and full of enthusiasm, because of such kind of people, company image tends to tarnish. Management needs to change, these people are least bothered. As a new joinee, this is what you are experiencing from the company managers, carelessness, laid back attitude and dont give a $hit kind of attitude to the company and new joiners....Read More

Work Details

Work policy: some work from office, some completely remote

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.