Equinox Labs Senior Customer Support Associate Reviews

Likes

Everything was going well while working from home.

Dislikes

The management is ineffective and fails to consider the agent's perspective. They frequently shift agents between processes, forcing them into roles that don't align with their skill set, and later terminate them for underperformance. Many managers lack knowledge and understanding of the processes, relying heavily on the agents who actually handle the work and interact with clients. Favoritism is evident, and when agents face issues or difficulties, no support is provided. Even the HR department is aware of the problems but seems powerless to assist, appearing helpless themselves. Additionally, there is no pick-and-drop facility, and the office is located in a remote, isolated area. Basic amenities like drinking water, restrooms, and the cafeteria are poorly maintained....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Not a single thing to like about this company. Worst infrastructure, lift without a door which hardly works and most of the time kept for maintenance, I got stuck 3 times. It has a lab and BPO office both on the same building and always there will be a smell of chemicals which makes you feel suffocating. Terrible management and HR person one company can have who don't care about it's employees. Even if you have a genuine reason these people will never help you on anything. You get salary late, I mean whatever worst scenario is in your mind you will get this in company....Read More

Dislikes

My father and brother fell sick and my brother was hospitalized and there was no one to take care of them, due to which I had to leave this job and go to my hometown. I begged to my seniors which includes my TL, ATL, General Manager, HR, explained them my situation and simply asked them to provide me the resignation acceptance letter so that I can get a work from home job so that I can help my family financially and physically. But not a single person helped me with this. My TL ignored my calls and msgs, ATL behaved rudely, General Manager simply said she can't do anything about it, HR person ignored my calls and msgs. I mean I got no support from this company, which made me come from my hometown which is in Jharkhand to Mumbai just to speak to them. I begged in front of them like anything just to get the resignation acceptance mail as it was really important for me to get a new job and am being the only earning member in my family I had to get it otherwise I would have lost the job opportunity which I was getting. But not a single person helped me in this, HR person forced me to pay INR 99,000/- even in the situation where I don't want my enemy as well to face. Just imagine I paid the company INR 99,000/- just to get a resignation acceptance email where I only have worked for 4 months. I have so much to say about the worst experience this company gave me in such a crucial situation of my life but it can't be expressed in words but still I tried. I will regret my whole life that I had joined this pathetic company which has such a useless Management and HR. Ujjwal Pathak...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Everything is great

Dislikes

Nothing. I had to leave the job due to a family emergency, or else I would have retired from this company.

Work Details

Work policy: visited office once a month. Different process different requirements

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.