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Engaged Employer

Kaplan

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4.1

based on 78 Reviews

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Kaplan Customer Success, Service & Operations Department Bangalore / Bengaluru Reviews

Updated 20 Feb, 2025

Overall Rating

3.6/5

based on 5 reviews

Rating distribution

1 (20.0%)

2 (40.0%)

1 (20.0%)

0 (0%)

1 (20.0%)

Category Ratings

4.6

Work-life balance

4.0

Company culture

3.6

Work satisfaction

3.5

Job security

3.5

Skill development

2.7

Salary

2.5

Promotions

What employees say about Kaplan?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

50% employees reported

Strict (10.30am - 7.30pm)

75% employees reported

Within city

50% employees reported

View more detailed insights

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5 reviews found

Sort by: Popular

Production Editor in Bangalore / Bengaluru

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 06 Nov 2024

Likes

Its culture, environment, flexibility

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Less chance for growth, less credibility

Database Admin in Bangalore / Bengaluru

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 26 Apr 2023

Likes

work from home 3 days

Dislikes

DBA environment is not very big , no much work to do , just team members hopping around , even US team members are just warming up their seats.

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer experience Specialist in Bangalore / Bengaluru

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Jan 2023

Likes

Culture is very good

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Perks/benefits is not as expected

Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Enrollment Processing Specialist in Bangalore / Bengaluru

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Feb 2025

Likes

I believe overall experience depends on team to team and your reporting manager and workflow of your team.. in my overall experience, I like everything about Kaplan.. the higher level management is also good and very supportive.. work life balance is good

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary is average cannot consider as good.. growth opportunity is less

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer experience Specialist in Bangalore / Bengaluru

Customer Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 Feb 2022

Likes

I like the constant support from the upper management

Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

The work profile is not defined properly. The company is way behind the tech stack and still uses conventional procedures.

Skill development - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Top trending discussions

View All

From PIP to Promotion – The Greatest Jugaad Story Ever!

Hey, AB fam, PIP = Corporate death sentence. I was there too🥲—panicking, checking Naukri every 5 minutes, watching Bhagavad Gita reels at 2 AM. Priya Ma’am, my boss, had lost faith in me. Friends said, "Bro, PIP se promotion tak koi nahi jaata." But I refused to go down. My Survival Jugaad? Chai Pe Charcha – Timed my tea breaks with hers. "Ma’am, elaichi daalni chahiye thi." Next day? She agreed. Trst unlocked. In meetings, I nodded like a bobblehead. "Ma’am, truly visionary! Aap to corporate Rani Lakshmi Bai ho!" Smiles = Achieved.. Emotional Connect – She loved dogs. I updated my DP with one. "Ma’am, my dog wakes me up for meetings!" Bond = Secured.😉 The Final Jugaad – She looked stressed. "Ma’am, even Dhoni takes a break!" She smiled. Game over. After a few months "Congrats on your Promotion!" Moral? Hard work is good. Smart work is better. But jugaad? Boss, that’s the best! Got a crazier PIP escape? Drop it below! 😂👇

Got a question about Kaplan?

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Jobs at Kaplan

View all

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Bangalore / Bengaluru

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Bangalore / Bengaluru

1-3 Yrs

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Bangalore / Bengaluru

1-4 Yrs

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Bangalore / Bengaluru

2-5 Yrs

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Bangalore / Bengaluru

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 5 Kaplan reviews submitted by Kaplan employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Kaplan is the right company for you. 50% of employees reported the working d...Read more

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Kaplan Reviews

Kaplan Salaries in Customer Success, Service & Operations Department in Bangalore / Bengaluru

Customer experience Specialist 3 salaries	₹4 L/yr - ₹8 L/yr
Email Support Executive 2 salaries	₹5 L/yr - ₹6 L/yr
Operations Coordinator 2 salaries	₹5.4 L/yr - ₹6.6 L/yr
Senior Operations Coordinator 2 salaries	₹7.7 L/yr - ₹8.3 L/yr
Manager 1 salary	₹13 L/yr - ₹13 L/yr