Kaplan Customer experience Specialist salaries in Bangalore / Bengaluru

Likes

It was awesome untill a new India operation head came in . Or that’s what I have eBen let to believe since I had left when she came in

Dislikes

Nothing to be frank . May be salary they can increase (tbh we all have this same complain about any other company)

Likes

Work pressure is less but also depends upon the team. Very less deduction from salary. Insurance is free. Leave policy is moderate.

Dislikes

Some team senior members favour the persons they like, in this way the hard working people go unrecognized sometimes. Also not many company benifits, no bonus.

Likes

Very unstable company , senior people keep exiting.

Dislikes

No growth, it's a very cost sensitive company and the goal is find cheap resources in India to replace US resources. There is no transperancy the policy and rules will not apply to management favourite people. Expect the resources to work till 11 pm in India and this is normal shift

Likes

Life Balance

Dislikes

Politics, DBA operations team has biased manager supporting one guy , they have rapo from past 10 years from previous companies , he projects him every time in every best possible way . New technology learning first chance goes to this guy, and they recruit people who they know. Forming a group of people supporting among themselves. US Management is unaware of this .

Likes

Work life balance is great

Dislikes

Missing Enterprise architects and principal engineers who can guide the team Cloud ops team is a mess due to which releases have become a pain Intra Team collaboration is lacking