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Jet Airways

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based on 1.1k Reviews

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Jet Airways Customer Success, Service & Operations Department New Delhi Reviews

Updated 18 Feb, 2025

Overall Rating

4.8/5

based on 16 reviews

Rating distribution

5

11 (68.8%)

4

5 (31.3%)

3

0 (0%)

2

0 (0%)

1

0 (0%)

Category Ratings

4.9

Work satisfaction

4.5

Skill development

4.1

Company culture

4.1

Work-life balance

4.1

Promotions

4.0

Salary

3.9

Job security

What employees say about Jet Airways?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

59% employees reported

Flexible timing

67% employees reported

Within country

39% employees reported

View more detailed insights

Gender based rating

4.7

Rated by Women

6 reviews

4.9

Rated by Men

9 reviews

Jet Airways is rated 4.8 out of 5 stars on AmbitionBox, based on 16 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

Jet Airways is rated 4.8 out of 5 stars on AmbitionBox, based on 16 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Jet Airways Customer Success, Service & Operations Department New Delhi Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

16 reviews found

Sort by: Popular

Csa Supervisor in New Delhi

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 17 Dec 2023

Likes

Yes ..I llike to work this company

Skill development - Good
Work satisfaction - Excellent

Dislikes

No Problem of me for this company.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Operations Manager in New Delhi

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Mar 2023

Likes

Work environment was very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to be deslike.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Supervisor in New Delhi

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2022

Likes

It is the best company to make career.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing all good

Work Details

Awesome best working environment.

Work days: Monday to Saturday (Flexible Timings)

Customer Service Executive in New Delhi

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 May 2024

Likes

Everything , work environment, good Management, Salary... have received awards for customer excellence... Jet was like a family a home to me...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It was challenging to deal with upset customers but it was the best time to show ur skills and bring a smile on customers face...

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Assistant Manager in New Delhi

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 11 Jan 2024

Likes

I wish it to be operational.

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

I just wrapped up operations overnight

Job security - Bad

Customer Service Officer in New Delhi

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Feb 2025

Likes

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Overall Rating

Cabin Supervisor and Check Crew in New Delhi

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 14 Feb 2022

Likes

Wonderful company to work with. It's very unfortunate that it's facing so many bumpers. Though i haven't resigned yet and if they call me again, would love to be a part of it. Highly professional and great coworkers.The best days of my life. The Sun should rise soon.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing to dislike . I always enjoyed flying with Jet.

Work Details

I used to fly both domestic and international. I could easily manage my personal as well as professional life.

Work days: Rotational Shift (Flexible Timings)

You are reading trusted reviews. Keep reading to find out more about Jet Airways.

Assistant Manager in New Delhi

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 25 Jul 2019

Likes

This is one Indian carrier that gives its employees ample of opportunities to grow , learn through various training programs from in-house and external programs. Staff can avail unlimited air tickets for self and depend family members on domestic and international routes . Medical insurance to take care of staff and their depends .One side transportation for Delhi staff only. Staff working in Jet Airways have an average of 10 - 12 years of work experience....Read More

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Oh God so many qualities of a great organisation and still to everyones surprise it has shut down operations due financial crisis.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Discover interview dos and don'ts from real experiences

Assistant Manager in New Delhi

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Jun 2019

Likes

Jet airways provided me with a great platform and enabled me to achieve a wonderful career. My seniors were supportive and helpful that eventually helped me alot for taking my graph upwards.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

The corrupt staff affected my work. They sometimes proved themselves to be a hurdle in cost control and leakage of revenue. Because of this now all honest people like me are on road after shutdown of Jetairways.

Work Details

Very exciting. people management , General administration. Increasing revenues and control the cost.

Work days: Alternate Saturday off (Strict Timings)

Employee Benefits

Air tickets

Sr.Baggage assistant in New Delhi

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Nov 2019

Likes

I just want work again with jetairways

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Its a number one airline.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Cabin Manager International operations in New Delhi

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Sep 2019

Likes

Work environment

Salary - Good
Skill development - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job insecurities, early retirement age for flying cabin crew, lack of personal development

Job security - Poor

Work Details

Cabin manager for international operations

Work timings: Strict Timings

Work related travel: This job involves International Travel.

Security Assistant in New Delhi

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 May 2019

Likes

Company is very good to work with and there are so many things you can learn and you will get international exposure also

Salary - Good
Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

There is nothing that you will dislike about this company

Work Details

Work is very interesting and enjoyable if you are dedicated towards your goals

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Coustomer service assistance in New Delhi

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Nov 2019

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing.

Work Details

It was very good experience with jet airways. I am missing that workplace.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within Country.

Sales and Promotion Executive in New Delhi

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 11 Mar 2022

Likes

One of the best company.

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Flight Despatcher(Asst Mgr) in New Delhi

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Jul 2022

Likes

It was wonderful experience to work with this esteem AIRLINE. It was retirement Airline.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No confirm ticket for staff

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Assistant Manager Security in New Delhi

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Jun 2019

Likes

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job security - Bad

Overall Rating

Top trending discussions

View All

Day to Day Office

From PIP to Promotion – The Greatest Jugaad Story Ever!

Hey, AB fam, PIP = Corporate death sentence. I was there too🥲—panicking, checking Naukri every 5 minutes, watching Bhagavad Gita reels at 2 AM. Priya Ma’am, my boss, had lost faith in me. Friends said, "Bro, PIP se promotion tak koi nahi jaata." But I refused to go down. My Survival Jugaad? Chai Pe Charcha – Timed my tea breaks with hers. "Ma’am, elaichi daalni chahiye thi." Next day? She agreed. Trst unlocked. In meetings, I nodded like a bobblehead. "Ma’am, truly visionary! Aap to corporate Rani Lakshmi Bai ho!" Smiles = Achieved.. Emotional Connect – She loved dogs. I updated my DP with one. "Ma’am, my dog wakes me up for meetings!" Bond = Secured.😉 The Final Jugaad – She looked stressed. "Ma’am, even Dhoni takes a break!" She smiled. Game over. After a few months "Congrats on your Promotion!" Moral? Hard work is good. Smart work is better. But jugaad? Boss, that’s the best! Got a crazier PIP escape? Drop it below! 😂👇

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More about working at Jet Airways

HQ - Mumbai, Maharashtra, India
Aviation
201-500 Employees (India)
Public

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 16 Jet Airways reviews submitted by Jet Airways employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Jet Airways is the right company for you. 59% of employees report...ed the working days at Jet Airways as Rotational Shift. 67% employees reported the work timings at Jet Airways as Flexible timing. Read more

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Jet Airways Reviews

Jet Airways Salaries in Customer Success, Service & Operations Department in New Delhi

Assistant Manager 4 salaries	₹8.4 L/yr - ₹8.4 L/yr
Cabin Supervisor 3 salaries	₹9 L/yr - ₹10 L/yr
Customer Service Officer 3 salaries	₹8 L/yr - ₹8.5 L/yr
Senior Executive Officer 3 salaries	₹6 L/yr - ₹6 L/yr
Customer Service Assistant 3 salaries	₹2.4 L/yr - ₹3.6 L/yr

Explore more salaries

Employee Benefits at Jet Airways Customer Success, Service & Operations Department New Delhi

Office cab/shuttle

1 total response

International/On-site exposure

1 total response

Health insurance

1 total response

Job/Soft skill training

1 total response

+1 more benefit

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