infoAnalytica Customer Success, Service & Operations Department Reviews

Employer’s Response

Thank you for sharing your feedback, and we're thrilled to hear about the positive aspects you've highlighted, such as our infrastructure, office decor, well-behaved staff, and the inviting cafeteria environment. We're sorry to learn about your concerns regarding the company culture and the frequent changes in management. Your insights are valuable, and we're actively working to create a more stable and inclusive work environment. As for knowledge sharing, we recognize its importance, and we're taking steps to enhance collaborative learning and information exchange across teams. Your feedback about the initial onboarding experience is duly noted. Welcoming and integrating new team members is essential to us, and we'll address this to ensure a more inclusive and supportive atmosphere. We're glad to hear that you appreciate our open-door policy and the accessibility of our VP and CEO. We encourage you to continue sharing your thoughts and ideas to contribute to the growth and improvement of our company. Thank you for taking the time to provide your insights. We look forward to continually enhancing your experience with us.

Employer’s Response

Firstly, thank you for highlighting the positive aspect of our CEO's support during critical projects. It's fantastic to know that you've experienced that level of understanding in challenging situations. On the flip side, we genuinely appreciate your candidness about the challenges you've faced. Your feedback on micromanagement and the perceived lack of autonomy is crucial for us to reflect upon. We want every team member to feel empowered and have their ideas flourish. In our pursuit of excellence, we acknowledge that there's always room for improvement. Your insights are invaluable in steering us towards a more collaborative and inclusive culture. We invite you to share more details or suggestions with our HR department to help us address these concerns effectively. Thank you once again for your openness, and we're committed to creating a workplace that encourages innovation and values every team member's unique contributions.