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ICICI Bank

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based on 36.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

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ICICI Bank Customer Support Executive Hyderabad / Secunderabad Reviews

based on 11 reviews

Updated 30 Oct, 2024

Overall Rating

3.1/5

How AmbitionBox ratings work?

Category Ratings

3.4

Job Security

3.3

Skill development

3.1

Salary & Benefits

3.0

Work-Life balance

2.9

Company culture

2.9

Work Satisfaction

2.7

Promotions/Appraisal

11 reviews found

Sort by: Popular

Customer Support Executive in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

1.0

Work-Life Balance

posted on 30 Oct 2024

Likes

Only the outlook of the organization is good

Dislikes

No respect to the agents Rude behavior Sales Pressure and targets

Work Details

Work days: Alternate Saturday off (Strict Timings)

Customer Support Executive in Hyderabad / Secunderabad

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 16 Jun 2021

Likes

Na

Dislikes

Working hours

Work Details

Na

Work timings: Strict Timings

Customer Support Executive in Hyderabad / Secunderabad

Phone Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 29 Jan 2021

Work Details

Work days: Rotational Shift

Customer Support Executive in Hyderabad / Secunderabad

audit -back end process Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 18 Jul 2019

Likes

Work is good.Managers are supporive with the employess,and bank policy is to good.

Dislikes

Some times if target is not reached with in the time,they will extend the shift

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Hyderabad / Secunderabad

E service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 16 Jul 2019

Likes

Discipline ,maintenance ,culture of the bank

Dislikes

Everything is good no bad about icici

Work Details

Assisting the customers through Live chats ,e mails,video calling for saving account and credit card queries

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

Phone banking Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 18 Mar 2019

Likes

Good experience

Dislikes

Work stress was too high for employees and insufficient leaves given by higher officials

Work Details

Work timings: Flexible Timings

Customer Support Executive in Hyderabad / Secunderabad

IBG Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 01 Nov 2022

Likes

Time management

Dislikes

Even if you are topper in team the senior will get promotion and not you

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about ICICI Bank.

Customer Support Executive in Hyderabad / Secunderabad

Customer service Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 25 Sep 2017

Likes

The innovation and work life is best.

Dislikes

Career growth and salary

Work Details

Boring ..

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Support Executive in Hyderabad / Secunderabad

Credit card Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 26 Dec 2019

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

Customer Support Executive in Hyderabad / Secunderabad

non voice email process (3-1account) Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 08 Apr 2018

Likes

everything.

Dislikes

except cab nothing is dislike for me.There is no cab facility.

Work Details

its good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 22 Mar 2018

Likes

Good Envirnonment

Dislikes

nothing to dislike

Work Details

Exciting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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ICICI Bank Hyderabad / Secunderabad Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 49% of employees reported ...Read more

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ICICI Bank Reviews >
ICICI Bank Customer Support Executive Hyderabad / Secunderabad Reviews

Gender Based Ratings for ICICI Bank Customer Support Executive Hyderabad / Secunderabad

based on 11 reviews

Rated 4.7 for Job Security and 4.4 for Skill Development

Rated 2.0 for Company Culture and 1.9 for Work-Life Balance

Working Days for ICICI Bank Customer Support Executive Hyderabad / Secunderabad

based on 11 reviews

Rotational Shift

49%

Monday to Friday

38%

Alternate Saturday off

13%

Work Timings for ICICI Bank Customer Support Executive Hyderabad / Secunderabad

based on 11 reviews

Flexible timing

Strict (9am - 6.30pm)

Strict (9.30am - 6.30pm)

33%

13%

13%

41% employees reported other strict timings

Shift Timings for ICICI Bank Customer Support Executive Hyderabad / Secunderabad

based on 11 reviews

Day shift

100%

Business Travel for ICICI Bank Customer Support Executive Hyderabad / Secunderabad

based on 11 reviews

No travel

50%

Within city

50%

ICICI Bank Customer Support Executive Salaries in Hyderabad / Secunderabad

based on 39 salaries

₹1.5 L/yr - ₹3.7 L/yr

At par with the average Customer Support Executive Salary in India

View more details

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