Google Operations Center Senior Customer Support AssociateHyderabad / Secunderabad Reviews
based on 3 reviews
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 30 Jun, 2022
Overall Rating
1.8/5
How AmbitionBox ratings work?
Category Ratings
2.8
Salary & Benefits
2.4
Job Security
2.2
Skill development
1.8
Work-Life balance
1.8
Company culture
1.6
Promotions/Appraisal
1.4
Work Satisfaction
Google Operations Center is rated
1.8 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Google Operations Center is rated
1.8 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Google Operations Center Senior Customer Support Associate Hyderabad / Secunderabad Reviews
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3 reviews found
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Senior Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
Customer Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Mar 2022
Likes
All the negative reviews here are genuine. Nothing to like. Please do not join if you are a career oriented person and into digital marketing and have knowledge about Google ads and Dv360. The management is in a fairy land illusion claiming we re the best in industry which is a myth they believe.
if you talk to hr and management about the problems n career growth in the organisation, the leadership team says we are giving you free food in cafeteria for you. Really pathetic and unprofessional....Read More
Dislikes
This organisation GOC is an utter embarrassment to all the companies and do not value experienced employees. Downright cheap and unprofessional. They only play the Google brand game and give cheap compensation to employees. It's fake Google. Only to ease the work of Google Employees and to put the blame on you....Read More
Work Details
Pathetic
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Hyderabad / Secunderabad
Digital Marketing Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 05 Apr 2022
Likes
Considering that GOC provides good insurance policy and bonus nothing other than that were appealing or worthy to be shared. Although experience at work will remove all the happiness.
Dislikes
The worst experience that any employee could face here would be by the management themselves, the managers or team lead aren't aware of how to tackle the strong inflow of contacts. The forecasting of the inflow is very bad, team gets to listen from the managers in a very bad tone. The Leads don't know how to provide effective communication or speak in a professional tone. Managers rarely takes a meet with all of the associates and one on one by the team leads happen very rare<mark style="background-color: #fff5e4;">. The managers also manipulate very easily when it comes to annual hike or bonus, they just add some random arguments to make you believe that you haven't met the metrics which is totally the opposite</mark>. Overall, very bad management and you'd feel that you are not part of a Google Firm but you are working for a vendor who just has the name of Google. Also this is a 24/7 rotation shift role....Read More
Work Details
Support oriented role for Google Products like Ads, Analytics, Firebase and GA4.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Support Associate in
Hyderabad / Secunderabad
Customer Support Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Jun 2022
Likes
Just the food.
Salary is credited on time.
Dislikes
Highly toxic, bad company culture, no adequade support from the senior leadership. Lot of vengeance.
Work Details
Bad
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Google Operations Center, Hyderabad / Secunderabad Senior Customer Support Associates
How is Google Operations Center to work for?
Google Operations Center is rated 1.8 out of 5, based on 14 reviews by employees on AmbitionBox.
Google Operations Center is known for Salary & Benefits which is rated at the top and given a rating of 2.8. However, Work Satisfaction is rated the lowest at 1.4 and can be improved. To know first hand how it is like to work at Google Operations Center read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Google Operations Center?
According to AmbitionBox ratings, Google Operations Center employees rate its salary and benefits as 2.8 out of 5. You can know more about Google Operations Center Salaries at AmbitionBox
How is the work culture at Google Operations Center?
Work culture is rated 1.8 at Google Operations Center by 14 employees. While job security is rated 2.4 and work-life balance is rated 1.8 at Google Operations Center. Read detailed reviews by employees of Google Operations Center on AmbitionBox.
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