This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 9 Oct, 2023
Overall Rating
4.0/5
How AmbitionBox ratings work?
Category Ratings
4.0
Company culture
4.0
Job Security
4.0
Salary & Benefits
4.0
Work-Life balance
3.5
Skill development
3.5
Work Satisfaction
3.0
Promotions/Appraisal
GlowTouch Technologies is rated
4.0 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
GlowTouch Technologies is rated
4.0 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Technical Support Engineer in
Mysuru / Mysore
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 01 Jul 2024
Likes
Na
Dislikes
Very less salary, too much work pressure, over work, no respect, Employees are treated like robots
They won't give leave even when we are sick. They ask for medical certificate as proof. When the shift changes you need to work for continuous 8-10 days.
They don't care about your health. The TL is horrible. There is lot of politics in office. Even though you meet all the targets you will get only basic salary. They keep the monthly targets(csat) as 5 rating when the company rating is only 3.5 everywhere..lol.
They make you feel low. Please donot join this company....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Analyst in
Mangaluru
Full Time
·
Other Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 02 Apr 2024
Likes
As I was working as an Analyst, I developed some skills as that was the only way to get out of the company.
Dislikes
Honestly, I would not recommend this company to anyone.
Poor Management, worst work-life balance, no promotions, no skill development, company has a school-life culture.
In an interview, they misinterpret the Job roles which in return the candidate will suffer working with different roles.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Consultant in
Mangaluru
Full Time
·
Technology / IT Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Nov 2024
Likes
People first policy
Dislikes
Nothing as such
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Mysuru / Mysore
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 06 Nov 2024
Likes
The campus, and the office atmosphere, and friendly managers.
Dislikes
NA
Technical Support Engineer in
Bangalore / Bengaluru
Full Time
·
Sound / Light / Technical Support Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 10 Oct 2024
Likes
Nothing
Dislikes
Policies, strict metrics to be followed, no proper breaks
Technical Support Engineer in
Mysuru / Mysore
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 26 Sep 2024
Likes
Team leads
Dislikes
Workload is heavy, too much stress and salary is very low for the work which we are doing
Technical Support Engineer in
Mangaluru
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 30 Jul 2024
Likes
Cab facility and workplace
Dislikes
Salary and growth
Technical Support Engineer in
Mangaluru
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 28 Jun 2024
Likes
Nothing
Dislikes
I dislike everything at GlowTouch Technologies
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Mangaluru
Full Time
·
IT Support Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 22 Jun 2024
Likes
Network engineering and network engineering
Dislikes
CTC is way too low
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Engineer in
Mangaluru
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Sep 2024
Likes
I really wish I had something to like, but there is nothing.
Cruel Managers
Cab facility ( cab drivers very rude)
Food Coupon (name sake once you get WFH, even if you had to come to office for some work, they won't provide coupon)
Life is excellent in Diya only for HRs and other departments (other than Technical support engineers)
Dislikes
Lets start with the work details:
* 9 hours of work (8 hrs 20 mins work and only 40 mins break) -- even if your break exceeds for 1 or 2 mins, they will mark it as red in Work report, and immediately start calling you.
* Handle 4 chats ( all categories of chat- billing, sales, tech)
So just imagine you have to deal with 4 diff customers with 4 diff issues at the same time. You have to make sure to reply to customers within 2-3 mins. You also have to try to do sales, lead pass and onboarding. (There are targets for these). You also have to fill in complete details for each chat case (what was the issue & what you did to fix it)
You have to send opening statement to all customers within 40 seconds of chat arrival.
*Random shift timings- 3:30 am, 1:30 am, etc
* If ur TM is on off/leave and u ping doubts to other TMs on Teams they ignore ur messages (some TMs keeps their status offline)
* Sometimes customers are very abusive and we still have to listen to them
*Their servers keep going down and we have to face the angry customers
*Even if a customer is asking for manager, the manager won't be ready to take chat, hence the customer will get more angry on us and give us bad ratings, which will impact our overall performance...Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Other GlowTouch Technologies Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Junior Support Engineer in
Mangaluru
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 31 Dec 2024
Likes
It's good for freshers who are searching from many days. Its basically a technical/customer support where you will be providing assistance to customers of webhosting companies like Bluehost, Hostgator and other companies. Assistance includes the website and email troubleshooting,wordpress, SSL, VPS hosting and others.
Dislikes
Night shifts 9 hours shift, no public holidays
Work Details
Work policy:
It depends on the process you are in, first few months WFO then based on performance they will give WFH
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Junior Analyst in
Mangaluru
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Dec 2024
Likes
Canteen, cab facility, in emergency they not ask much questions ask us to leave. Friendly nature
Dislikes
Very less people in Night shift its very difficult matain
Consultant in
Mysuru / Mysore
Full Time
·
IT Infrastructure Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 22 Nov 2024
Likes
No good things
Dislikes
They only support local people not for out station people who are leave their family and working here.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within Country.
Assistant Manager WFM in
Bangalore / Bengaluru
Full Time
·
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 17 Oct 2024
Likes
Work culture is good
Dislikes
Management changes
Graduate Trainee in
Mangaluru
Full Time
·
Technology / IT Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Aug 2024
Likes
It's nice here with the corporate field exposure
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Graduate Trainee in
Mangaluru
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Aug 2024
Likes
You get to learn more
Dislikes
There is no dislike thing
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Troubleshooting Engineer in
Mangaluru
Full Time
·
IT Support Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 07 Jul 2024
Likes
-Cab service
-Food
-Learning
Dislikes
-Too much pressure
-No personal time
-Rotational Shifts
-Short training period
-No job security
-Salary!!!!
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Graduate Trainee in
Mysuru / Mysore
Full Time
·
IT Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 23 Jun 2024
Likes
They provide cab facilities for everyone
Dislikes
May not able to grow much in the same company
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Engineer Trainee in
Mysuru / Mysore
Full Time
·
IT Infrastructure Services Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 12 Apr 2024
Likes
Co workers and HR department
Dislikes
work pressure
less brake time
many targets to reach
mostly night shifts all the time
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Junior Support Engineer in
Mangaluru
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 10 Sep 2023
Likes
NA
Dislikes
They make us work more with 10+ targets. Which is understandable as all jobs have targets. But the pay they give is really less for the work which they make us do. It's only 15k in hand and 20k total. They do as they please, and increase the targets or increase work without even considering how we feel about it and there is no increase in salary. 1 year, salary hike is 1.5k. That's all. They have so many ongoing issues which affect their customers experience and make both customers and those who work here suffer. Nothing actually works here. Really bad experience....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about GlowTouch Technologies's Support Engineers
How is GlowTouch Technologies to work for?
GlowTouch Technologies is rated 4.0 out of 5, based on 2 reviews by employees on AmbitionBox.
GlowTouch Technologies is known for Company culture which is rated at the top and given a rating of 4.0. However, Career growth is rated the lowest at 3.0 and can be improved. To know first hand how it is like to work at GlowTouch Technologies read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at GlowTouch Technologies?
According to AmbitionBox ratings, GlowTouch Technologies employees rate its salary and benefits as 4.0 out of 5. You can know more about GlowTouch Technologies Salaries at AmbitionBox
How is the work culture at GlowTouch Technologies?
Work culture is rated 4.0 at GlowTouch Technologies by 2 employees. While job security is rated 4.0 and work-life balance is rated 4.0 at GlowTouch Technologies. Read detailed reviews by employees of GlowTouch Technologies on AmbitionBox.