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Exl India

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3.5

based on 1.8k Reviews

Video summary

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Exl India Senior Customer Service Executive Reviews

Updated 8 Oct, 2024

Overall Rating

3.3/5

based on 14 reviews

Rating distribution

4 (28.6%)

3 (21.4%)

0 (0%)

3 (21.4%)

Category Ratings

4.1

Job security

4.0

Work-life balance

3.9

Work satisfaction

2.5

Company culture

2.5

Skill development

2.4

Salary

2.4

Promotions

What employees say about Exl India?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

91% employees reported

Flexible timing

55% employees reported

No travel

74% employees reported

View more detailed insights

Gender based rating

3.4

Rated by Women

3 reviews

3.3

Rated by Men

9 reviews

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Top Mentions in Exl India Senior Customer Service Executive Reviews

14 reviews found

Sort by: Popular

Senior Customer Service Executive in New Delhi

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

1.0

Company culture

5.0

Work-life balance

posted on 21 Oct 2024

Likes

Company is good for work. Leaves also there

Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

Management doesn't care about agents, whole management working from home, they don't provide to agents. If don't get any reimbursement management never bothered, leaves and optional holidays can't apply, every time management says can't give

Salary - Bad
Skill development - Bad
Promotions - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Senior Customer Service Executive in Pune

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Jul 2024

Likes

Worst... nothing much to like about this company....a waste of time.....they use you to stabilize the process and then force you to leave.... also take money for not giving notice period....I had to pay 1lac 20 thousand rupees

Dislikes

Worst work culture ever in the organisation

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Customer Service Executive in Pune

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 Oct 2024

Likes

Good going

Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Good going. No suchlike I

Senior Customer Service Executive in Pune

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Feb 2023

Likes

I am really feel proud to be part of exl .I have had great and healthy journey with exl.I have gotten knowledge and experience in this company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Mar 2023

Likes

Nothing

Dislikes

Exit policy is like an harrasment

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Jan 2023

Likes

Excellent company to work with. It helps you learn as well as give you lot of growing opportunities.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

Recruitment & Talent Acquisition Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jan 2023

Likes

I would refer for candidates who are wasting time there let it be the hire and fire situation. No company is going to hire you, Please dont pay any monetary amount for the same.

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I did not like about recent lay offs where people are starving to death.

Promotions - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Exl India.

Senior Customer Service Executive in Pune

Full Time

Insurance Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Mar 2018

Likes

Work environment is good in Exl.

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary and appraisal not getting good.

Work Details

Exciting

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Senior Customer Service Executive in Magarpatta Pune

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 15 Jun 2023

Likes

Good place to work.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Customer Service Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 03 Apr 2022

Likes

Job security

Job security - Good

Dislikes

No career growth and no appreciation.no increments

Salary - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Jaipur

Biller Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 May 2018

Likes

It is a very good company

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Senior Customer Service Executive in Pune

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 17 Jun 2019

Likes

Good company

Skill development - Good
Job security - Good
Company culture - Good

Dislikes

Never get indian holiday and also UK holiday

Salary - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior Customer Service Executive in Greater Noida

Helth Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Sep 2019

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

English and Hindi

Work Details

Work days: Monday to Friday (Flexible Timings)

Top trending discussions

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Interview Tips & Stories

a senior software engineer

45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

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Exl India Senior Customer Service Executive Reviews by Locations

Exl India Senior Customer Service Executive Pune Reviews

Exl India Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Exl India reviews submitted by Exl India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Exl India is the right company for you. 91% of employees reported the...Read more