Exl India Customer Service Associate Reviews

Likes

Company is good for work. Leaves also there

Dislikes

Management doesn't care about agents, whole management working from home, they don't provide to agents. If don't get any reimbursement management never bothered, leaves and optional holidays can't apply, every time management says can't give

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

You get your salary on time, some managers are good and will assist you and understand and support you, rest are just there for the sake of being there.

Dislikes

You can work and grow here if you are a managers pet.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It was a good experience to work there. Most important point is the work environment there was very good...Although there should be improvement regarding appraisal and salary improvement.

Dislikes

slow process of appraisal and salary hikes....

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Worst... nothing much to like about this company....a waste of time.....they use you to stabilize the process and then force you to leave.... also take money for not giving notice period....I had to pay 1lac 20 thousand rupees

Dislikes

Worst work culture ever in the organisation

Likes

False hopes, mental illness,physically drained.

Dislikes

Useless company only created pressure and stress. You can only work in this company if you are done with your life. You will see people fainting, heart attacks, eye bleeding and brain hamrage cases on the floor. You will be also asked for do ot and will not be paid. The manager will treat you like a dog.

Likes

Really good to work

Dislikes

Nothing

Likes

Likes

Likes

Exl is one of the best BPO,s, Management of Exl is very good.

Dislikes

Exl employees are safe even in pandemic most company fired their employees but at Exl employees are safe.

Work Details

Work policy: Organizational Hybrid Structure: In business, a hybrid structure combines elements of both traditional hierarchical structures and more flexible, team-based approaches. This allows organizations to le

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is nothing worthy to like about this company. There is no job security and total mismanagement of the existing processes has resulted in exodus of many professionals.

Dislikes

Top management thrusting their authority on the lower management resulting in pressure on all employees at middle and lower levels of the organization. There is no work life balance and no opportunities for growth.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Dislikes

BPO level AVP SVPs like Mukesh Uppada, all involved in exploiting the employees just trying to save their jobs and keep blaming someone or the other. Fake promises of working together and just dodging real efforts. HR also know the situation and they are also just playing by the same books. Silent layoffs asking to resign in the name of lack of projects. No actions taken to improve these cases. Even the exit processes are not standard, you will have to ask them to do their job or else they will breach 90 days too. For that also they will blame you. Miserable conditions of the current employees just surviving there. Flashy Qoq numbers just for public whereas reality being far different. 2-5% yearly raise and denial of other benefits sighting it's Management's call. No standard structure and the structure keeps on changing....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I happy to work in EXL because work timings is flexible and have a hybrid model and also more learning is there. All the members of the team is supporting including manager and assistant manager.

Dislikes

We are working more than 9 hours. No proper support from management and shift allowance

Likes

Amazing work life balance if you are at team manager role.

Dislikes

They mostly underhire, if they overhire, they don't promote early. The rehiring policy is bad, one can only get a level above than his previous role even if they come back after 3-4 years

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Not even a single thing...

Dislikes

They do not provide any leave when you already have in your bucket either you have any emergency or any urgent work they really don't care about it you just have to come office.No chance of promotion or increament in fact they cut a lot from your CTC.. Totally not supportive in anyway

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Government job for AM and above.

Dislikes

Dirty washrooms,Close to zero appraisal,No IJP's and growth is only on the basis of recommendation from AM and Manager,No collaboration between Quality and operations,Conjusted working space,Poor airconditiong resulting in suffocation and unhygienic food offered that to provided by third party vendor.

Likes

The best thing about EXL is that you will be heard. Specially senior management is very supportive and understanding. Company provides with enough opportunities to grow in career and fair chances are given to almost everyone.

Dislikes

Salary brackets can be better as compared to market standards. Appraisals can be improved for better employee retention and satisfaction.