Equinox Labs Senior Customer Service Executive Reviews

Likes

Giving enough space to learn.

Dislikes

We need canteen In our office. Other than that Equinox lab as a company is a flawless.

Likes

Awesome place to work at. Mostly, all the projects are wfh.

Dislikes

Nothing much.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I've been working at Equinox for a year and it's been a fantastic experience so far; we have a amazing culture here, especially for corporate, and I consider myself fortunate to have Mr.Rahul S as a fantastic Team Lead. Working here has given me the opportunity to learn a variety of new abilities. Overall, I am pleased with the results.

Dislikes

Management should should give 2 week offs atleast. ☹️

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing at all. The worst company to ever be a part of. DON’T EVER WORK HERE. All the good reviews that you see are fake, forcefully written by the employees.

Dislikes

Everything.

Work Details

Terrible.

Work days: Monday to Saturday

Employee Benefits

Nothing.

Likes

Fixed weekly off

Dislikes

Salary payout not on time

Work Details

Work timings: Flexible Timings

Likes

Services are Good and professional approach with the Client. Work Life Balance. Timely login and Timely logout. Managers are supportive and Guide to close deals.

Dislikes

Increment is very less. Poor Incentive Structure. Targets geting increase without any prior notice. Poor HR Policy and Strict timing culture. Travel allowance is not uptodate as per market standard. All policies are company centric not employee centric.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Company dont have any learning program. Just they want work from you and no one is available to teach you.

Dislikes

Company dont have any learning program. Just they want work from you and no one is available to teach you.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Everything was going well while working from home.

Dislikes

The management is ineffective and fails to consider the agent's perspective. They frequently shift agents between processes, forcing them into roles that don't align with their skill set, and later terminate them for underperformance. Many managers lack knowledge and understanding of the processes, relying heavily on the agents who actually handle the work and interact with clients. Favoritism is evident, and when agents face issues or difficulties, no support is provided. Even the HR department is aware of the problems but seems powerless to assist, appearing helpless themselves. Additionally, there is no pick-and-drop facility, and the office is located in a remote, isolated area. Basic amenities like drinking water, restrooms, and the cafeteria are poorly maintained....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

LEAVES, WEEK OFF, GENERAL SHIFT, FRIEND'S , WORK LIFE BALANCE, PEACEFUL, SALARY AND BENIFITS, JOB SECURITY

Dislikes

POOR HR COMMUNICATION, NO SECURITY CHECK SURVILANCE, ACCOUNTS DEPARTMENT, BAD INFRASTRUCTURE, NO MANPOWER. DOUBLE WORK LOADS. NO UPGRADE SKILLS AND DEVELOPMENT

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Likes

Dislikes

Likes

Nothing

Dislikes

No respect for employees

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes