Equinox Labs Senior Customer Support Associate Mumbai Reviews

Likes

Everything was going well while working from home.

Dislikes

The management is ineffective and fails to consider the agent's perspective. They frequently shift agents between processes, forcing them into roles that don't align with their skill set, and later terminate them for underperformance. Many managers lack knowledge and understanding of the processes, relying heavily on the agents who actually handle the work and interact with clients. Favoritism is evident, and when agents face issues or difficulties, no support is provided. Even the HR department is aware of the problems but seems powerless to assist, appearing helpless themselves. Additionally, there is no pick-and-drop facility, and the office is located in a remote, isolated area. Basic amenities like drinking water, restrooms, and the cafeteria are poorly maintained....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.