Equiniti Customer Success, Service & Operations Department Reviews

Likes

Mandatory leaves, that to team leaders will fix the leaves for employees, Work life balance, working on week end the company don't pay for work and food,only week off for employees

Dislikes

Worst team in the Equiniti (Bank of Ireland) Guys don't join the team, very very very worst Manager (Ann mariya) she don't care of any employee in the team, totally 15 members of team members has left the job just like that from both the location Chennai and Bangalore, so they are hiring the people to put in the hell and no knowledge growth, carrier progression, treating all the employees like slave, This is the worst ever organisation HR and Team manager are acting in the same way with the employees and they have blocked all the allowance, to Bank of Ireland team members, Treating the women employees with out respect if the women raise the voice for anything in the team just they terminate without reason, this totally unfair, even the HR supporting for this activities.Kindly be safe before joining this team and ask the senior members how the team works not with managers and team leaders and HR all are sailing in the same Boat. No Job security mainly this is the Reality experience of the team (Bank of Ireland) Goodbye...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Dislikes

Hr suganthi in Chennai is just useless. She is not worried about anyone else but her. When candidates join it’s better to educate companies expectations rather than giving false promises. I was told something after I joined i was told something when asked with suganthi she said why did you waste my time. ? What about my time that is wasted here. I wouldn’t have joined somewhere else.

Work Details

Work related travel: This is a desk job.

Likes

Good Work life balance. No pressure. Good process.

Dislikes

The HR in this company in Chennai location is more worried about her attrition than employees feeling. She doesn’t take any action on any employee even if someone is abusing other employees. All she does is make the person send an apology letter. The transition manager hires only his community people. When higher management is going to realise he is recruiting only his community people. High time he needs to be removed from IJP panel Cafeteria is the worst in both TRILL and DLF. Especially US shift wont have quality food. We cant voice out our opinions. They have so called peak on which is supposed to be anonymous but the managers and leads easily find out who has put that comment and they target us very easily....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing as such

Dislikes

- Worst Management - No growth in the CEC UK Voice process - Cafeteria seems like Admins are involved in corruption and the cafeteria contract signed to random vendors. No good hospitality and service. - Team leaders over here are really toxic and they will never allow you to grow up organically. - Team leaders piled up all the evidence against a employee to rate down the agent on PDR ratings intentionally to get more share on LTIP fund. If genuinely few agents are rated down its fine. But if you look at the statistics 75% of the employees are rated below 3 so they will not be eligible for LTIP....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It’s been 2 and half year in this organisation and am still searching a good reasons do i have any likes in this organisation. But still i cant find any valuable like in this company and even with my current process. Only Like - Shift Timing ( since headquarters is at UK we are urged to handle UK peoples so thats the reason the timing is slightly likable )

Dislikes

~ As per the market, Voice support for the inbound calls get good pay and they get multiple opportunities to build their profile and skills, but if u r here you are unlucky to build your skill or you wont get any additional opportunities. - Only reason i am here is to pay my bills even though the work is toxic. ~ Secondly when it comes to work culture, both on shore and off shore people do the same process , even we offshore people from india do more work than UK reps but still we are treated bad as per pay, work load, opportunities. Indian employees are treated like a dog when there are leverages provided for the UK employees. ~ When it comes to operations team we do have multiple operations team and we (CEC) are one among them, but we are micro managed by the leads if the leads get any questioned by their superiors. And we dont get any mental peace but they always send a mail regarding mental health development even they dont allow our process people to attend those seminars or those team calls. The organisation just expect us to take calls even if we are in death bed. ~ Many more to write but my fingers are paining by typing all the above information....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

EQ is a good company and It’s a good place for freshers. No pressure

Dislikes

It’s not employee friendly and it doesn’t consider the mental health of the employee. The leaves restricting are high and it’s not flexible for the CEC process employees. I have been in voice process previously in other companies but the pay scale is really low compared to the organisation

Likes

Leave policy, internal survey, better than any other company package for bpo

Dislikes

Less promotion, no auto promotion, toxic team leaders and SME they will dont care about your life they will simply add more work load

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good work environment and necessary support provided in all verticals

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.