Equiniti Customer Success, Service & Operations Department Reviews

Likes

Mandatory leaves, that to team leaders will fix the leaves for employees, Work life balance, working on week end the company don't pay for work and food,only week off for employees

Dislikes

Worst team in the Equiniti (Bank of Ireland) Guys don't join the team, very very very worst Manager (Ann mariya) she don't care of any employee in the team, totally 15 members of team members has left the job just like that from both the location Chennai and Bangalore, so they are hiring the people to put in the hell and no knowledge growth, carrier progression, treating all the employees like slave, This is the worst ever organisation HR and Team manager are acting in the same way with the employees and they have blocked all the allowance, to Bank of Ireland team members, Treating the women employees with out respect if the women raise the voice for anything in the team just they terminate without reason, this totally unfair, even the HR supporting for this activities.Kindly be safe before joining this team and ask the senior members how the team works not with managers and team leaders and HR all are sailing in the same Boat. No Job security mainly this is the Reality experience of the team (Bank of Ireland) Goodbye...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Dislikes

Hr suganthi in Chennai is just useless. She is not worried about anyone else but her. When candidates join it’s better to educate companies expectations rather than giving false promises. I was told something after I joined i was told something when asked with suganthi she said why did you waste my time. ? What about my time that is wasted here. I wouldn’t have joined somewhere else.

Work Details

Work related travel: This is a desk job.

Likes

work life balance, fixed weekends off, two way cabs. less pressure, ambience

Dislikes

I gave 1 rating only because of the Finance team which is the worst in this company. We have to send them so many mails, even after that also they wont reply. its very difficult to reach to someone in finance team both in chennai and Bangalore. night shift allowance are not paid on time and even after sending so many mails, they don't give a damn about replying. its our money we are asking, not yours lazy idiots., If higher management is seeing this, ask your finance team to have somee courtesy to reply. we are not working for free here. especially the US staffs are the ones who are suffering because of their carelessness. People in TRIL should have one person in finance team to speak to them directly....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good Work life balance. No pressure. Good process.

Dislikes

The HR in this company in Chennai location is more worried about her attrition than employees feeling. She doesn’t take any action on any employee even if someone is abusing other employees. All she does is make the person send an apology letter. The transition manager hires only his community people. When higher management is going to realise he is recruiting only his community people. High time he needs to be removed from IJP panel Cafeteria is the worst in both TRILL and DLF. Especially US shift wont have quality food. We cant voice out our opinions. They have so called peak on which is supposed to be anonymous but the managers and leads easily find out who has put that comment and they target us very easily....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing as such

Dislikes

- Worst Management - No growth in the CEC UK Voice process - Cafeteria seems like Admins are involved in corruption and the cafeteria contract signed to random vendors. No good hospitality and service. - Team leaders over here are really toxic and they will never allow you to grow up organically. - Team leaders piled up all the evidence against a employee to rate down the agent on PDR ratings intentionally to get more share on LTIP fund. If genuinely few agents are rated down its fine. But if you look at the statistics 75% of the employees are rated below 3 so they will not be eligible for LTIP....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It’s been 2 and half year in this organisation and am still searching a good reasons do i have any likes in this organisation. But still i cant find any valuable like in this company and even with my current process. Only Like - Shift Timing ( since headquarters is at UK we are urged to handle UK peoples so thats the reason the timing is slightly likable )

Dislikes

~ As per the market, Voice support for the inbound calls get good pay and they get multiple opportunities to build their profile and skills, but if u r here you are unlucky to build your skill or you wont get any additional opportunities. - Only reason i am here is to pay my bills even though the work is toxic. ~ Secondly when it comes to work culture, both on shore and off shore people do the same process , even we offshore people from india do more work than UK reps but still we are treated bad as per pay, work load, opportunities. Indian employees are treated like a dog when there are leverages provided for the UK employees. ~ When it comes to operations team we do have multiple operations team and we (CEC) are one among them, but we are micro managed by the leads if the leads get any questioned by their superiors. And we dont get any mental peace but they always send a mail regarding mental health development even they dont allow our process people to attend those seminars or those team calls. The organisation just expect us to take calls even if we are in death bed. ~ Many more to write but my fingers are paining by typing all the above information....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I sat for nearly 10 mins to think of something I like about Equiniti and nothing really comes to mind.

Dislikes

It only looks great on the outside but the work culture and the leaders inside are horrible. It kills an ambitious mindset with all these petty minded people around. Those EQ values are the biggest joke. No one knows the values themselves or neither can they explain what it is. The whole point is we get marked for our PDR on this lmfao making no sense. It’s funny how the main part (handling critical shareholders with care) is not considered important but the rest is. I’m just here because I love assisting my shareholders and learn everything about the share market on my own. Workspace is the worst, AC’s are constantly off, Air quality is pathetic, we literally had Diwali smoke come through the vents. DO NOT BELIEVE THE PICTURES. Management is very old school handling new age people. The moment you stand up against their word, you are marked down and micro managed forever. Let the new ways of work culture take over. Be transparent and leave the petty mindset home. Piece of advice: you don’t have to slave around here....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

EQ is a good company and It’s a good place for freshers. No pressure

Dislikes

It’s not employee friendly and it doesn’t consider the mental health of the employee. The leaves restricting are high and it’s not flexible for the CEC process employees. I have been in voice process previously in other companies but the pay scale is really low compared to the organisation

Likes

Good place to work

Dislikes

Night shift

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.