CMA CGM Global Business Services Customer Service Executive Reviews

Likes

Nice place to work

Dislikes

No

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Culture

Dislikes

Should provide insurance cover to family

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The policies are fair. Stability in Covid19 situation.

Dislikes

The appraisal is just fair enough to accept, politics at its high. Leaves are very hard to get approved.

Work Details

Hardly able to manage care.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Great time !!!

Dislikes

Nothing .....really good place to work....

Work Details

My designation customer care 2 years exp

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Excellent infrastructure. Good platform for individual learning and development

Dislikes

Salary for experienced workers

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Job security, Work life balance, Work satisfaction.

Dislikes

Low salary appraisal as per the market, Minimum growth, Low level management.

Work Details

Work policy: Work from home when required.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing else specific

Dislikes

Not at all provided Good apprisal Just working like a donkey not at al good amount hike is provided to employees working atmosphere is very bad always sitting in or place Not able mange break due so much work and in less salary they and less apprisal is done as well Not afun friday is arranged every week not able learn new skills Just work on given work

Likes

What I used to like is the earlier management never believed in hiring potential from out of the organization and internal employees had the opportunity to grow. The management brushed the skills of key employees and mentored them to be leaders hence ensuring stability in the organization. The earlier management had a positive competition with Chennai site. I like the perks of the organization that they give Sodexo and Pick & drop services. The canteen facility also has huge variety of options. This all spoils the employees as not many companies give such options....Read More

Dislikes

I have worked in CMA CGM for over five years now. I can assure you that as of 2024 the company is not in good management. All leaders are based out of Chennai and Mumbai as a site is completely neglected resulting in high attrition. The management has no clue or concern for the issues faced in Mumbai site and the users well being. The Top management in Mumbai resigned and that role was completely dissolved leaving no support and guidance for Mumbai users. This is particularly in F&A. Biggest issue in 2024 was that the Increment for the year 2023 ideally due in April was paid to the employees in Jun month. Many users who resigned after Jun did not get their rightful arrears and bonus. This is all because the company has a policy that the employee should be active on the payout date. The management had not communicated the delay or expected date of payment for increment so that the employees could plan their resignation accordingly. So you can expect a huge delay in Increment and specially promotions. While you will be performing task of your new role, on papers promotion if often delayed which is 100%. So you prove yourself for free. Increment at the time of promotion is also ranging between 5% to 12% only. The bonus which was technically for the performance of 2023 was also not given to such employees who have resigned after April. The management did not have the ethics of paying to the employees who have resigned after April. The did not acknowledge the delay from their end. Many employees cried and begged for exception but nothing was considered. International travel opportunities are preferable given to Chennai staff stating the count of management is higher there as compared to Mumbai. Also, Kindly note that speaking Tamil is one of your key attributions considered while selecting the candidate as management is from Chennai. You will be monitored for strict 9 hours of working. A minute less also will require explanation. The management today does not have the patience to listen to issues and concerns completely far of providing a solution....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job Security

Dislikes

Salary, restriction in promotion Employees under good basket of seniors are promoted Strange policy of salary increase, if you relocate you will have good pay Existing employee doesn't get handsome increase but when one put resignation then new joining may get high pay.

Likes

Everything the employee are very supportive

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Free Cab 3300 sodexo

Dislikes

promotion Based on buttering

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work from home Salary on time

Dislikes

Micro management

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.