CDK Global Business Process Analyst Reviews

Likes

In recent months there have been several incidents involving political and managerial misconduct in the workplace that there’s been no good reason to believe that this is a good place to work.

Dislikes

Higher Management is biased and they don’t care about the people who work rather they are more concerned with what they want to do and achieve. Too much of politics and unfair measures when it comes to appraisals and promotions. Managers are mostly in their egoistic attitude and they want people who please them and work like robots.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

This is a review based on last two years experience where Senior Leadership and ELT are awesome in Customer Operations starting from Director and level above it. However, the management level between TL and Director which are precisely Operations Managers are extremely poor. They never knew what they are doing however due to excellent communication skills were able to portrait an excellent image. People with intimidating characters who often use to threaten people of losing jobs. Ideas stating that MS Excel and Word are out of date applications in today's world. Never knew what is the difference between a business process and what is procedure. Incapable of identifying right KPIs for team or even never knew what KPIs are. Never even heard about process audits which then made them fail when the actual audit happened. This made people lose their jobs as the process was outsourced after audit failures. Few legacy systems which need to stay in-house have made people survive over a period of time. Ofcourse, ELT has played a phenomenal role on saving the people from losing their jobs as much as they can just because a level lower than them were highly incompetent....Read More

Dislikes

Please see the "Likes" section. An added comment as there is always a proximity level of everything. If business is working good in the current infrastructure at proximity level then without improving the infrastructure, leaders must not think of improvising the process. Else you will end up spilling over which will be difficult to collate.

Work Details

Work policy: As per need and request approved

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.