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Premium Employer

BT Group

Compare

3.9

based on 1.9k Reviews

Filter reviews by

BT Group Customer Service Associate Kolkata Reviews

Updated 12 Aug, 2024

Overall Rating

2.8/5

based on 6 reviews

Rating distribution

3 (50.0%)

1 (16.7%)

0 (0%)

2 (33.3%)

Category Ratings

3.1

Company culture

3.1

Job security

2.8

Skill development

2.5

Work satisfaction

2.2

Salary

2.2

Work-life balance

2.2

Promotions

What employees say about BT Group?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

80% employees reported

Flexible timing

100% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

2.2

Rated by Women

3 reviews

3.1

Rated by Men

3 reviews

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6 reviews found

Sort by: Popular

Customer Service Associate in Kolkata

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 12 Aug 2024

Likes

Word environment and culture. Cab facility.

Skill development - Good
Job security - Excellent
Company culture - Excellent

Dislikes

B2B customer service department is terrible. Low pay and expecting you to keep delivering. Poor management.

Salary - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Jul 2024

Likes

Nothing

Dislikes

Office policy, HR is a clown no power at all .manager is the HR , employees treated as robots

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

What people are saying about BT Group

View All

definitepineberry

works at

BT Group

How much should I negotiate?

Need suggestions.. I have a total years of experience of 5.2 years in Bill to Cash domain. Current CTC is 3.23 Fixed. Based out of Kolkata. Planning to switch.. how much salary should I settle for?

Got a question about BT Group?

Ask anonymously on communities.

Customer Service Associate in Kolkata

Full Time

After Sales Service & Repair Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Feb 2024

Likes

BT looks towards an inclusive society and I love that every body there is supportive and friendly.

Dislikes

Work pressure and management is the worst

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 May 2023

Likes

Everything was fine no problem with work.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing everything was fine.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Consumer Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Apr 2022

Likes

Free pickup and drop, free food throughout the pandemic, work from home. Above all, the job security and management.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Slow growth.

Work Details

Amazing. Would suggest anyone to join without second thought.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

BTB Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Nov 2018

Likes

Best company till date

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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BT Group Customer Service Associate Reviews by Locations

BT Group Customer Service Associate Gurgaon / Gurugram Reviews

BT Group Kolkata Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 BT Group reviews submitted by BT Group employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BT Group is the right company for you. 80% of employees reported the wor...Read more