Bharti Airtel Assistant Customer Experience Manager Reviews

Likes

Appraisal and other HR policies are good. Compensation and facilities are also good.

Dislikes

Promotion is a road blocker here. Also target based job.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Likes

Company culture is good and employee benefits. Lots of hr activities

Dislikes

No proper training on the flow we need to capture. Complete manual work it's squiz your time like 24/7

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

As a team leader at Airtel, I truly appreciate the innovative environment and the focus on delivering the best to our customers. Airtel fosters a collaborative culture, encouraging us to share ideas and work together to achieve our goals. I also value the opportunities for personal and professional growth, and how we’re empowered to take ownership of our projects and lead our teams to success.

Dislikes

While I’ve appreciated my time at Airtel, one challenge I've encountered is balancing the fast-paced environment with the need for more streamlined communication across departments. Sometimes, this can slow down decision-making or create bottlenecks. However, it's also an opportunity to develop better strategies for improving efficiency and collaboration

Likes

salary on time

Dislikes

As per my opinion if you have a goal to maintain personal life dont join this company. i am working 7 days of week my personal life got ruined here

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Entertaining and developing the skills work place was also good but the salary was very low and company culture was very weak

Dislikes

average

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Great platform for all field people. Anyone can come and join and perform

Dislikes

Imbalanced work life. Lot of pressure for sales along with too many zoom calls .

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Good environment and good supporting from management.time to time salary credited and good encouragement in all formate..

Dislikes

Few facilities are not good at office

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

DTC DEPARTMENT CULTURE IS TOXIC AND LOOKING FOR JUST SALES NUMBERS

Dislikes

Very toxic work culture, just sales numbers are important and other parameters are overlooked upon customer experience.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

As we know Airtel is a big brand in pan india. It helps to learn a lot in technology and products. It gives a platform to learn and grow.

Dislikes

According to my experience in Airtel, managers should be cooperative and do not apply partiality in work. In Gurgaon all managers are supporting to only known/neighbours state employees it shows in their way of working. Work culture is very bad due to these manager. They intentionally giving bad rating to others state employee and don't want to do better...

Likes

In airtel there is no work Life balance they will just destroy your mental health with their nonsense target achieving thoughts.

Dislikes

Each and every thing their work process their top management they think employee of the company is their personal servant

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

They don't care of frond desk executives.. they only care company own role staff.. pathetic.. we don't have any entertainment at all.. all time duty only.. we don't have specific time for having food.. if we have no customers we can eat food. We don't have a free recharge for official sim. We don't have a tea allowance. What a poor company. Working time 9.30am to 7.00 pm , 9.30 hrs duty.

Likes

Exposure to mass market is great, you can learn a lot about how to service customers

Dislikes

Company culture has changed and become completely telco centric. Heavy culture of pleasing bosses and not a thought for what the users actually want. Impossible targets and extremely poor growth path. Sexism rampant, favouritism towards men and growth path is biased for favourites.

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Manager cs all are fraud

Dislikes

Manager he is number one fraud he supports girls only company property he is over his home as well as creating fraud bills I’m informed ZM also he also part of this and I written mail also for Hari babu is not replying I have proof also and liquid cash also taking from store for the finance business

Likes

Company is the Good, and it is good opportunity work hetre

Dislikes

This Roll is Off-Roll Job hence the Job will be depends on the SM, ZM, there is no Job security if we are middle/Top performer because M4 Decay can fire your Job, i dont know as a Sales person/CRO we are responsible for pitching the sales but how we responsibke for either customer continuing the service or not, because its depends on as company services and benefits of the product. and services

Likes

Excellent work culture, supportive leadership and one can openly plan a career growth at Airtel with the leadership

Dislikes

Politics for promotion, Average Salary

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing to like in Airtel.

Dislikes

HR will say it's hybrid but after you join Airtel you got scam because some teams are not providing work from home even if you will be emergency situations or sick. Lots of micro management toxic leaders in team. Pune location food quality also worst. Lots of toxic work culture are there special in digital business information and security teams. Hope Airtel team will be review this dislike reason and will work on it....Read More

Work Details

Work days: Rotational Shift (Strict Timings)