AU Small Finance Bank Customer Service Manager Reviews
based on 43 reviews
Updated 21 Jan, 2025
Overall Rating
3.9/5
How AmbitionBox ratings work?
Category Ratings
4.3
Skill development
4.1
Salary
4.1
Job security
3.9
Work satisfaction
3.8
Promotions
3.7
Work-life balance
3.7
Company culture
AU Small Finance Bank is rated
3.9 out of 5 stars on
AmbitionBox, based on 43 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
AU Small Finance Bank is rated
3.9 out of 5 stars on
AmbitionBox, based on 43 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in AU Small Finance Bank Customer Service Manager Reviews
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43 reviews found
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Popular
Customer Service Manager in
New Delhi
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
5.0
Skill development
3.0
Job security
1.0
Promotions
2.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 20 Dec 2024
Likes
Learning new skill in banking terms but that's also my own learning techniques but not by any of the senior or any other in organisation
Skill development - Excellent
Dislikes
At ground level service employee are getting criticism who are good in customer service but not doing any sales
The thing is only asked for sales and only sales if we need to do sales then why we had joined service team
Senior always talk in sarcasm way in front of everyone rather being if it's employee or any customer and never appreciated for doing good in all terms of customer service...Read More
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Khargone
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
4.0
Skill development
3.0
Job security
3.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 21 Jan 2025
Likes
Yes
Salary - Good
Skill development - Good
Dislikes
no more comments no any comments
What people are saying about AU Small Finance Bank
I'm working in AU small finance bank from past 2.8 years. I'm into video banking department. The learning is great, opportunities they offer is awesome. I've also been elevated for new role within 2.5 years. Overall great work experience.
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good
Dislikes
Nothing as such.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Mumbai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
5.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 30 Nov 2023
Likes
Fix shift time is a good thing.
Gets assistance at work time all time with queries from seniors.
Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good
Dislikes
Doesn't get bank holidays neither comp offs. Only getting 6 week offs.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Mumbai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 30 Nov 2023
Likes
The environment is good competitive which encourages us to do better
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Dislikes
We could focus more on hiring which will ultimately give management a chance to provide leaves to existing employees
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Manager in
Navi Mumbai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
4.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 29 Nov 2023
Likes
Office culture
Supportive Staff members
Learning
Process knowledge and training
Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Dislikes
No bank holidays
Shift time issue
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Navi Mumbai
Full Time
·
Service Delivery Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
5.0
Skill development
5.0
Job security
4.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 29 Nov 2023
Likes
It is made sure that agents get to Learn first and then are on process
Skill development - Excellent
Job security - Excellent
Promotions - Good
Dislikes
No bank holidays and Poor hygiene
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
AU Small Finance Bank.
Customer Service Manager in
Mumbai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
5.0
Skill development
3.0
Job security
3.0
Promotions
5.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 30 Nov 2023
Likes
Supportive and helpful colleagues
Salary - Good
Skill development - Excellent
Work satisfaction - Excellent
Work-life balance - Good
Dislikes
No bank holidays and comp offs
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about AU Small Finance Bank's Customer Service Managers
Is AU Small Finance Bank a good place to work for Customer Service Managers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 43 employee reviews, it's clear that most customer service managers have an average experience working at AU Small Finance Bank. Skill development holds the highest rating at 4.3, while company culture is rated the lowest amongst all factors at 3.7. Read reviews about skill development and company culture on AmbitionBox.
Does AU Small Finance Bank pay their Customer Service Managers well?
According to AmbitionBox reviews, AU Small Finance Bank customer service managers rate their salary and benefits at 4.1 out of 5, based on 43 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that AU Small Finance Bank is generally seen as a place that values and rewards its workforce fairly. You can know more about AU Small Finance Bank's customer service managers salaries here and to read reviews specifically about salary and benefits at AU Small Finance Bank for customer service managers, click here.
How is the work culture at AU Small Finance Bank for Customer Service Managers?
Work culture at AU Small Finance Bank for customer service managers is rated 3.7 out of 5 by 43 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at AU Small Finance Bank for customer service managers, click here.
How is the job security at AU Small Finance Bank for Customer Service Managers?
Based on 43 reviews on AmbitionBox, AU Small Finance Bank's customer service managers rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at AU Small Finance Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at AU Small Finance Bank for customer service managers, click here.
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