Agoda Customer experience Specialist Reviews

Likes

Shift timings are good

Dislikes

So strict about Agent Behaviour KPI

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Salary is as per market standards, nothing else.

Dislikes

- No job security - Zero manager/team support - Experienced people already within the org are of very arrogant personality. - Manager passes blames on any of the team member.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Bangkok in general an amazing place so you will get such exposure and tech are better

Dislikes

From 2023 management changed ant maligned the culture, hire and fire is at peak also you can face rasicm. Old employee never encourages the new to grow they hide the core details for any legecy project.

Likes

I love the benefits

Dislikes

Transportation facilities missing parking area not available but they provide 4.5k in uber account to travel

Likes

The way technology is used to build tools

Dislikes

Pay is average, Medical benefits are sub standard for a MNC

Likes

Decent salary and job security

Dislikes

No growth and politics in promotion and bonus

Likes

Only location and salary part

Dislikes

Management has atlas syndrome, They are like wanna be Elon but don't know the difference b/w tesla and texla

Likes

Agoda fosters an amazing company culture however, you might get the shorter end of the stick basis your vertical and manager. While some teams have really supportive culture, verticals like TA is filled with managers who have become managers because they have been in the company since it's inception. Company also gives chance to relocate to it's many branches abroad and has some amazing events.

Dislikes

Salary is less than competitive, specially since the focus is on hiring expats. Work pressure is enormous. The culture you experience will depend purely on your team & manager. I have had both amazing and the worst experience in my tenure there. At the worst, my manager was manipulative and discouraging, and the leadership turned a deaf ear to it very conveniently.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

discipline

Dislikes

communication is not upto the mark.