Technical Support Interview Questions and Answers for Freshers

Customer service means providing assistance and support to customers in a friendly and efficient manner.

• Listening to customers' concerns and needs

• Offering solutions and resolving issues promptly

• Being patient and empathetic

• Maintaining a positive attitude and professional demeanor

• Going above and beyond to exceed customer expectations

• Examples: answering phone calls, responding to emails, troubleshooting technical issues, providing product recommendations

The OSI layer is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven abstraction layers.

• The OSI model consists of 7 layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the corresponding layer on the receiving end.

• When a packet is sent, it is encapsulated at each layer with header information before being transmitted over the netw...read more

O365 features refer to the various tools and applications included in Microsoft Office 365 for productivity and collaboration.

• Email and calendar services through Outlook

• Online storage and file sharing with OneDrive

• Collaboration tools like Microsoft Teams

• Web conferencing with Skype for Business

• Office applications such as Word, Excel, and PowerPoint

ServiceNow is a cloud-based platform that provides IT service management, IT operations management, and business management solutions.

• Cloud-based platform for IT service management

• Offers IT operations management solutions

• Provides business management solutions

• Used for ticketing, workflow automation, and asset management