Technical Support Specialist 2 Interview Questions and Answers

I successfully resolved a customer's anger by listening to their concerns, offering solutions, and providing exceptional customer service.

• Listened actively to the customer's complaints and empathized with their frustration.

• Apologized sincerely for the inconvenience caused and took ownership of the issue.

• Offered a solution that addressed the customer's specific concerns and needs.

• Provided exceptional customer service by following up with the customer to ensure their satisfacti...read more

Prioritize based on urgency, impact, and complexity.

• Assess urgency of each case - prioritize critical issues first

• Consider impact on customers or business operations

• Evaluate complexity of each case - tackle simpler cases first if possible

• Communicate with stakeholders to set expectations and manage workload

• Regularly review and adjust priorities as needed

I would listen to their concerns, empathize with them, offer solutions, and follow up to ensure their satisfaction.

• Listen actively to understand the customer's concerns

• Empathize with the customer and acknowledge their feelings

• Offer solutions or alternatives to address their disappointment

• Follow up with the customer to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction