Tech Support Interview Questions and Answers

An array is a data structure that stores a collection of elements, and in JavaScript, you can modify it by adding, removing, or updating elements.

• Use array methods like push(), pop(), shift(), unshift(), splice(), and slice() to modify arrays in JavaScript.

• Example: let fruits = ['apple', 'banana', 'orange']; fruits.push('grape'); // adds 'grape' to the end of the array

• Example: let numbers = [1, 2, 3, 4, 5]; numbers.splice(2, 1, 6); // replaces element at index 2 with 6

Applications are computer programs designed to perform specific tasks. Technical support is the assistance provided to users of technology products. CRM stands for Customer Relationship Management, which is a strategy for managing interactions with customers.

• Applications are software programs that perform specific tasks, such as word processing, email, or gaming.

• Technical support is the assistance provided to users of technology products, such as troubleshooting, installation...read more

To create a calculator in JavaScript, you can use HTML for the layout and JavaScript for the functionality.

• Create a basic HTML structure with input fields for numbers and buttons for operations.

• Use JavaScript to handle user input, perform calculations, and display results.

• Implement functions for addition, subtraction, multiplication, and division.

• Update the display with the result of the calculation when the user clicks the equals button.

Subnet mask is used to divide a network into subnetworks for better organization and security.

• Subnet mask is a 32-bit number that separates the network portion and host portion of an IP address.

• It is used to determine which part of an IP address belongs to the network and which part belongs to the host.

• Subnetting allows for better organization of network resources and improves security by isolating different parts of the network.

• For example, a subnet mask of 255.255.255.0 mea...read more

My routine involves troubleshooting, assisting customers, and ensuring smooth tech operations daily.

• Start the day by checking emails and support tickets for urgent issues.

• Conduct troubleshooting sessions via phone or chat to resolve customer problems.

• Document solutions and update knowledge base for future reference.

• Collaborate with team members on complex issues to find effective solutions.

• Provide follow-up support to ensure customer satisfaction and issue resolution.

There are two types of IP addresses - IPv4 and IPv6.

• IPv4 addresses are 32-bit numerical addresses written in the format of four sets of numbers separated by periods (e.g. 192.168.1.1)

• IPv6 addresses are 128-bit hexadecimal addresses written in the format of eight groups of four hexadecimal digits separated by colons (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware during the boot process.

• BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

• It also provides a platform for the operating system to communicate with the hardware.

• BIOS settings can be accessed and modified through a setup utility during boot time.

• BIOS has been replaced by UEFI (Unified Extensible Firmware Interface) in mo...read more

I am a dedicated tech support professional with a passion for solving problems and helping users navigate technology effectively.

• Experience: Over 5 years in tech support, assisting users with software and hardware issues.

• Skills: Proficient in troubleshooting Windows and Mac operating systems.

• Customer Service: Received positive feedback for patience and clear communication when resolving issues.

• Technical Knowledge: Familiar with networking concepts and can set up routers and t...read more