Supporting Faculty

Supporting Faculty Interview Questions and Answers

Updated 7 Jul 2025
1d ago

Q. How do you handle a customer who is frequently calling with the same issue?

Ans.

I would address the root cause of the issue and provide a comprehensive solution to prevent future calls.

  • Listen attentively to the customer's concerns and show empathy.

  • Identify the root cause of the issue and address it proactively.

  • Provide a comprehensive solution to prevent future calls, such as additional training or resources.

  • Follow up with the customer to ensure the issue has been resolved satisfactorily.

5d ago

Q. How do you stay organized when managing multiple calls and follow ups?

Ans.

I use a combination of digital tools and time management techniques to stay organized when managing multiple calls and follow ups.

  • Utilize a digital calendar or scheduling app to keep track of all calls and follow ups

  • Set reminders and alerts for important follow ups

  • Prioritize tasks based on urgency and importance

  • Create a system for documenting call notes and action items

5d ago

Q. How do you deal with an angry customer?

Ans.

I remain calm, listen actively, empathize, apologize if necessary, offer solutions, and follow up to ensure satisfaction.

  • Remain calm and composed

  • Listen actively to understand the customer's concerns

  • Empathize with the customer's emotions

  • Apologize if necessary, even if it's not your fault

  • Offer solutions to address the customer's issue

  • Follow up with the customer to ensure their satisfaction

  • Stay professional and avoid taking things personally

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