Support Engineer 2 Interview Questions and Answers

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources and users

• Uses LDAP protocol for communication

• Hierarchical structure with domains, trees, and forests

• Provides authentication and authorization services

• Replication ensures data consistency across domain controllers

Listen actively, empathize, remain calm, offer solutions, follow up

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Remain calm and composed, even if the customer is angry

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction