Soft Skills Process Trainer

Soft Skills Process Trainer Interview Questions and Answers

Updated 2 May 2023

Q1. How many type of learning models are there? Which one you used too facilitate in last org.?

Ans.

There are several learning models, including behaviorism, cognitivism, constructivism, and humanism.

  • Behaviorism focuses on observable behaviors and uses reinforcement and punishment to shape behavior.

  • Cognitivism emphasizes mental processes such as attention, memory, and problem-solving.

  • Constructivism suggests that learners construct their own understanding of the world through experiences and reflection.

  • Humanism emphasizes the individual's potential for growth and self-actual...read more

Q2. How to handle hackler and aggresive trainee in batch?

Ans.

Address the behavior privately, set clear expectations, and offer support.

  • Speak to the trainee privately to understand their behavior and any underlying issues.

  • Set clear expectations for behavior in the training session and consequences for not meeting them.

  • Offer support and resources to help the trainee improve their behavior and performance.

  • If the behavior continues, involve a supervisor or HR representative.

  • Example: 'I understand that you may be frustrated, but interruptin...read more

Q3. How to do TNA and what is TNI?

Ans.

TNA is the process of identifying training needs of employees while TNI is the analysis of training needs.

  • TNA involves identifying the gap between current and desired performance

  • TNI involves analyzing the identified gap to determine the root cause

  • TNA can be done through surveys, interviews, and observation

  • TNI can be done through data analysis, focus groups, and job analysis

  • Example: TNA can identify that employees lack communication skills while TNI can determine that the root...read more

Q4. Max count of batch you were handled?

Ans.

Handled up to 50 trainees in a batch.

  • I have handled batches ranging from 10 to 50 trainees.

  • The maximum count of batch I have handled is 50 trainees.

  • I ensure that each trainee receives individual attention and support.

  • I use interactive and engaging training methods to keep the batch motivated.

  • I have received positive feedback from trainees and management for my batch handling skills.

Are these interview questions helpful?

Q5. KPI and KRA in last company

Ans.

In my last company, KPIs were set based on individual and team performance, while KRAs were aligned with organizational goals.

  • KPIs were measured on a monthly basis and included metrics such as customer satisfaction, productivity, and quality of work.

  • KRAs were set annually and were aligned with the company's strategic objectives, such as increasing market share or improving profitability.

  • Examples of KRAs included developing new training programs, implementing process improveme...read more

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