Sme Lead

Sme Lead Interview Questions and Answers

Updated 2 Nov 2023

Q1. how to manage circle & operations, SLA & KPI

Ans.

To manage circle & operations, SLA & KPI, ensure clear communication, set realistic goals, monitor performance, and make adjustments as needed.

  • Establish clear communication channels within the team to ensure everyone is on the same page

  • Set realistic goals and expectations for both SLA (Service Level Agreement) and KPI (Key Performance Indicators)

  • Regularly monitor performance against set targets and metrics

  • Make adjustments to operations and processes as needed to improve perfo...read more

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