Service Support Manager Interview Questions and Answers

I prioritize incidents based on impact, urgency, and SLA requirements.

• Assess the impact of each incident on business operations

• Determine the urgency of resolving each incident

• Consider any SLA requirements for specific incidents

• Use a ticketing system to track and prioritize incidents

• Communicate with stakeholders to understand priorities

I approach Root Cause Analysis by gathering data, identifying contributing factors, analyzing trends, and implementing preventive measures.

• Gather all relevant data related to the incident

• Identify contributing factors through interviews, documentation review, and analysis

• Analyze trends to determine common themes or patterns

• Implement preventive measures to address root causes and prevent future incidents

Expected CTC and notice period are typically discussed during the interview process to ensure alignment with company expectations.

• Expected CTC is the salary package the candidate is looking for in the new role.

• Notice period is the amount of time the candidate needs to serve in their current role before joining a new company.

• Candidates should be prepared to discuss their expected CTC and notice period during the interview.

• It is important to be realistic and transparent about t...read more